Business Systems Analyst

Company overview

Role overview

Work model

• ISA emphasizes flexibility, collaboration, professional development, peer engagement, and face-to-face mentoring in an office-supported environment.

Core responsibilities

• Elicit and document technical, functional, and operational requirements from users, government leads, and technical teams.
• Evaluate enterprise systems, cloud environments, software, and infrastructure for bottlenecks and integration opportunities.
• Configure, test, and support applications, database interfaces, Microsoft 365, SharePoint, Azure, AWS, Jira, and ServiceNow tools.
• Develop process flowcharts, data flow diagrams, architecture diagrams, and swimlane workflows.
• Administer ITSM workflows, access controls, asset tracking, and tier-2 and tier-3 support escalations.
• Create test scripts, integration plans, UAT scenarios, SOPs, user guides, technical documentation, and training materials.
• Monitor system performance, uptime, database integrity, and logs and facilitate technical, vendor, and sprint reviews.

Required qualifications

• Six or more years of relevant IT systems administration, business systems analysis, or technical application support experience in federal or defense contracting environments.
• Experience translating business requirements into technical specifications, data models, and workflow diagrams.
• Working knowledge of ITSM, ticketing systems, cloud or hybrid environments, testing, UAT, bug tracking, and release management.
• Knowledge of federal cybersecurity controls including NIST and CMMC and database fundamentals.
• Strong analytical, troubleshooting, problem-solving, communication, and detail-oriented skills.
• A bachelor's degree in a related information technology, computer science, systems engineering, or quantitative field is required.
• Candidates must be able to obtain Public Trust or Tier-1 suitability and provide U.S. Person documentation.

Preferred certifications

• CompTIA Security+ CE, Network+, ITIL, Agile/Scrum, Microsoft Power Platform, or Azure Associate credentials are preferred.