Business Solutions & Operations Specialist-Infinity Platform
Skills
About This Role
Overview
- As Skywards Business Solutions & Operations Specialist, you will manage the end-to-end delivery of projects prioritised in alignment with the department's strategy.
- Leverage existing or new technologies to achieve Skywards' vision.
- Be responsible for the business support and operations functions to ensure Skywards business continuity.
- This role is based full-time in our Dubai Office.
- In this role, you will:
- Be the expert in the Loyalty domain with experience in implementing products and partnership functions across all interfacing systems. Enable requirements pertinent to security, data governance, communication, legal and analytics.
- Organise, influence and facilitate end-user requirements gathering with external partners and divisions within Emirates to put in place, system and process enhancements.
- Gain understanding of various internal Skywards processes as well as those of vendors, suppliers and partners with the aim of identifying key system and process improvements.
- Deliver all projects in a timely manner, within budgets and as per agreed quality standards. Manage end-to-end user and business process testing to ensure all business requirements are met. Maintain a central repository of all relevant documentation.
- Contribute to the sourcing, evaluation and selection of solution vendors.
- Participate in partner launch negotiation meetings as the Skywards systems expert. Support partner contracting to ensure system formats, procedures, terms & conditions are correctly represented.
- Ensure all systems and processes are in place to maintain agreed levels of operation and business continuity.
- Ensure that all identified stakeholders and end user communities are fully briefed well in advance of new functionality introduced to manage the adoption of change.
- Provide regular project updates to internal stakeholders and ensure work is progressing according to agreed priorities and timelines.
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