Business Solutions & Operations Specialist-Infinity Platform

Job Purpose

• Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai.
• There are a number of key roles within our Skywards Group that are essential to the success of this this programme.
• From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement our Skywards team is filled with exciting opportunities!
• As Skywards Business Solutions & Operations Specialist, you will manage the end-to-end delivery of projects prioritised in alignment with the department's strategy.
• Leverage existing or new technologies to achieve Skywards' vision.
• Be responsible for the business support and operations functions to ensure Skywards business continuity.
• This role is based full-time in our Dubai Office.
• In this role, you will:
• Be the expert in the Loyalty domain with experience in implementing products and partnership functions across all interfacing systems. Enable requirements pertinent to security, data governance, communication, legal and analytics.
• Organise, influence and facilitate end-user requirements gathering with external partners and divisions within Emirates to put in place, system and process enhancements.
• Gain understanding of various internal Skywards processes as well as those of vendors, suppliers and partners with the aim of identifying key system and process improvements.
• Deliver all projects in a timely manner, within budgets and as per agreed quality standards. Manage end-to-end user and business process testing to ensure all business requirements are met. Maintain a central repository of all relevant documentation.
• Contribute to the sourcing, evaluation and selection of solution vendors.
• Participate in partner launch negotiation meetings as the Skywards systems expert. Support partner contracting to ensure system formats, procedures, terms & conditions are correctly represented.
• Ensure all systems and processes are in place to maintain agreed levels of operation and business continuity.
• Ensure that all identified stakeholders and end user communities are fully briefed well in advance of new functionality introduced to manage the adoption of change.
• Provide regular project updates to internal stakeholders and ensure work is progressing according to agreed priorities and timelines.

Qualification

• To be considered for the role, you must meet the below requirements:
• Degree or Honours (12+3 or equivalent) in Commercial/Sales with 5+ years of experience.
• Degree or Honours in IT or relevant discipline.
• Experience in the travel industry with at least 3 years specifically in management and operational support of information systems for a business unit.
• Experience in delivering complex/cross functional projects.
• Good understanding of ROI and other key performance metrics.
• Excellent written and spoken English.
• Flexible to work longer hours when required and open to travel for business.
• **You’ll have an edge if you have:**
• Frequent flyer or loyalty programme experience.
• Why Emirates?
• At Emirates, we don’t just connect destinations—we create journeys defined by excellence, ambition, and opportunity.
• As part of our global team, you will represent a brand synonymous with world-class service while shaping our continued success in Finland.
• Our rewards extend beyond the workplace, offering a lifestyle that reflects the spirit of travel some of which include:
• **Unlimited standby** travel across our global network, opening the door to extraordinary destinations and access to discounted confirmed tickets
• **Preferential hotel rates worldwide** , allowing you to experience the finest stays wherever you go
• Access to the **Emirates Platinum Card** , unlocking an exclusive range of lifestyle, retail, and travel privileges
• **Interline travel benefits** with partner airlines, expanding your access across the world
• This is more than a role—it’s an opportunity to immerse yourself in a truly global lifestyle, where your career and your passion for travel move forward together.

Salary & benefits