Business Solutions Manager

Synopsis

Accountabilities

• Drive innovation in Pricing & RM systems by researching and applying Operations Research methodologies, industry best practices, and emerging technologies in collaboration with solution providers (e.g. PROS, Sabre, Infare)
• Develop strong commercial knowledge and liaise with internal and cross-functional teams to understand business requirements and recommend best practices where needed
• Manage and maintain calibration of forecasting and optimization models within RM systems to improve forecast accuracy and revenue performance
• Design and enhance system processes, practices, and controls to ensure effective usage of RM systems across the business
• Support RM stakeholders with system-related queries, troubleshooting, and operational requirements, ensuring minimal disruption to day-to-day activities
• Develop and implement KPI frameworks to monitor system performance, usage, and effectiveness, and proactively identify opportunities for improvement
• Lead user acceptance testing (UAT) for system upgrades, enhancements, and new releases, ensuring delivery meets business requirements and quality standards
• Prioritize and coordinate delivery of system enhancements, bug fixes, and new functionality in line with business needs and with system vendors
• Drive automation within RM systems through development of models, algorithms, and machine learning techniques to enable more efficient and scalable decision-making
• Manage data quality assurance of inputs and outputs of Pricing & RM systems interacting closely with RM and IT

& Experience

• Bachelor’s degree in Statistics, Operations Research, Economics, Computer Science, Engineering, or related field.
• Minimum 5+ years experience in airline Revenue Management, with a strong focus on RM systems, optimization, or forecasting models
• Proven hands-on experience working with RM systems (e.g. PROS, Sabre RM or equivalent), including configuration, calibration, or system optimization
• Strong analytical capability with the ability to interpret complex data, identify patterns, and translate insights into system or model improvements
• Experience using statistical or programming tools such as Python, R, MATLAB, or similar
• Demonstrated ability to operate effectively in environments that require balancing structured project delivery with ad hoc operational demands
• Strong stakeholder management and communication skills, with the ability to translate technical outputs into business-relevant insights

Recruitment Process

• The recruitment process for this position will involve the following steps:
• All applications will be reviewed by a human-member of our Recruitment Team
• Shortlisted applicants will be invited to completed a recorded video interview via our thrid-party platform HireVue. This interview will allow you to record your responses to a range of questions related to the position and will allow you to demonstrate your knowledge and experience in a way that just your CV alone would not be able to. It also ensures fairness for you and all candidates, as all of our shortlisted candidates are asked the same questions and assessed on their responses.
• After a review of completed video interviews, shortlisted candidates will be invited to an initial technical interview with the hiring manager. This interview will also involve the completion and presentation of a brief case study that is directly related to the position. The case study will be provided 24 hours before your scheduled interview time.
• Finalists will be invited to a final meeting with the Hiring Manager and the Director Innovation, Research and Comm Ops.
• All candidates will be notified as to the status of their application as soon as is possible.

About Etihad Airways

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