Business Process Architect
Key Skills for This Role
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About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Qualifications
- Strong expertise in ServiceNow ITOM with more than 7+ years of experience, which includes Event Management, Monitoring & Alerting, MID Server Administration, MID Server Troubleshooting, Discovery, Discovery Patterns, CMDB Administration, CMDB Governance, IRE (Identification & Reconciliation Engine), CI Relationship Management, Service Mapping, Monitoring Tool Integrations, Integration Hub, REST/SOAP Integrations, LDAP/Active Directory Integration, SSO, SAML, OAuth, Platform Configuration & Customization, Authentication & Access Troubleshooting, Incident Analysis, Root Cause Analysis, and Performance Optimization.
Preferred Qualifications
- CSA, CIS Discovery, CIS Event Management, CIS Service Mapping, ITIL Foundation.
- The candidate should have minimum 7.5 years of experience in ServiceNow IT Operations Management (ITOM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- 15 years full time education
Responsibilities
- Lead the design, implementation, support, and governance of ServiceNow ITOM solutions drive Event Management, Discovery, CMDB, and Service Mapping initiatives troubleshoot complex issues related to MID Servers, Monitoring, Discovery, CMDB, Integrations, and Authentication review solution designs and platform configurations establish technical standards and best practices provide technical leadership and mentoring to development and support teams collaborate with infrastructure, monitoring, and application teams to ensure platform stability and operational excellence.
- Preferred Experience: Hands-on experience integrating ServiceNow with enterprise monitoring tools such as Dynatrace, Splunk, AppDynamics, SolarWinds, Datadog, SCOM, New Relic, or similar platforms. Experience working in large-scale enterprise ITOM environments supporting monitoring, discovery, CMDB, and operational support functions.
- Good to Have: Exposure to HRSD, SecOps, or GRC modules.
About Accenture
Global professional services company delivering 360° value.
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