Business Process Analyst
Role Overview
Supports Agile development and operations and maintenance for mission-critical systems serving CBP's Passenger Systems Program Directorate.
Works with architects, Agile delivery teams, CBP product owners, and stakeholders to gather, refine, and document business needs.
The position requires presence in Ashburn, Virginia, twice a week.
Key Skills for This Role
Full Job Posting
Role overview
Supports Agile development and operations and maintenance for mission-critical systems serving CBP's Passenger Systems Program Directorate.
Works with architects, Agile delivery teams, CBP product owners, and stakeholders to gather, refine, and document business needs.
The position requires presence in Ashburn, Virginia, twice a week.
Primary responsibilities
- Elicit and document requirements in JIRA epics, stories, and features, including acceptance criteria, with product owners, technical leads, and developers.
- Refine, groom, and prioritize the backlog with product owners.
- Work with development teams to define technical and QA requirements and support functionality development and testing using BDD and ATDD.
- Adapt to customer processes and changing needs, collaborate with stakeholders, and foster innovative ideas.
- Occasionally take on manual testing or Scrum Master duties; the primary focus remains Business Process Analyst work.
Basic qualifications
- BA/BS with 8+ years of relevant experience, master's degree with 6+ years, or 7 years of experience in lieu of a degree.
- Experience with AI/ML in the software lifecycle or implementing AI/ML solutions to support the mission.
- Experience supporting Agile, Scrum, or Kanban efforts.
- At least five years writing user stories, slicing features, using test suites, and maintaining an issue backlog.
- Strong verbal and written communication and professional interaction with diverse Agile teams, product owners, stakeholders, and SMEs.
- Experience conducting stakeholder interviews and facilitating workshops; JIRA experience required.
Preferred qualifications
- Active CBP BI and experience with CBP PSPD are preferred.
- DevOps software application development experience using one or more of Java, HTML5/JavaScript, Oracle, web services, or IBM MQ is preferred.
Pay range
- Pay range is $107,900 to $195,050 per year; the range is a guideline, not a compensation guarantee.
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