Business Operations Manager - Training
Role Overview
Lead regional planning and coordination of technical and non-technical training.
Ensure effective delivery, resource use and quality aligned with Customer Care and Aftersales priorities.
Oversee launch readiness, suppliers, financial controls, facilities and dealer training KPIs.
Key Skills for This Role
Full Job Posting
Work arrangement
- The role is onsite at the GM MEO Dubai Training Center full time.
The role
Lead regional planning and coordination of technical and non-technical training.
Ensure effective delivery, resource use and quality aligned with Customer Care and Aftersales priorities.
Oversee launch readiness, suppliers, financial controls, facilities and dealer training KPIs.
What you’ll do
- Plan and deliver regional training programs aligned with business priorities.
- Coordinate training readiness and deployment for new model launches.
- Quality-assure training materials, delivery standards and learning solutions.
- Manage training resources, agencies and contracted workforce, including scheduling and performance.
- Monitor dealer training KPIs and prepare monthly reports to guide improvement.
- Manage forecasts, budgets, purchase orders, invoices, dealer rebilling and spend controls.
- Coordinate Training Center facilities, safety, LMS readiness, training assets and advisory council actions.
Required qualifications
- Bachelor’s degree in Business Administration, Engineering, Finance, Operations Management or a related field.
- At least 5 years of progressive relevant operations experience.
- Experience coordinating multiple initiatives regionally or cross-functionally.
- Experience using data and KPIs to monitor performance and improve operations.
- Advanced Microsoft Excel and PowerPoint proficiency.
- Strong stakeholder management, communication, organization and follow-through.
- Focus on safety, quality, compliance and operational discipline.
- Fluent written and spoken English; ability to work onsite at the Dubai Training Center.
Preferred qualifications
- MBA or equivalent master’s degree in a related discipline.
- Supplier, agency or contracted training workforce management experience.
- Automotive training, dealer development or Customer Care and Aftersales experience.
- Working knowledge of LMS, purchasing or ERP systems, or Power BI.
- Experience with training budgets, forecasts, contracts, purchase orders, dealer cost recovery, launches or regional training programs.
- Familiarity with GM safety, procurement, data-protection and operational compliance policies.
About General Motors
GM states a vision focused on zero crashes, zero emissions and zero congestion and describes an inclusive workplace.
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