Retail Sales Operations & Communications Manager

Role overview

Training and development

• Lead modernization, development, and execution of Dealer and Wholesale Development training.
• Develop and execute the DM new-hire curriculum; lead Canadian Google migration and transformation and Dealer Success and Transformation work with Salesforce and global teams.
• Organize recurring headquarters learning touchpoints and Field Professional Development Days.
• Build a growth-mindset curriculum covering capabilities such as Power BI, analytics, AI, and financial acumen.
• Develop cross-functional training with CCA, Finance, Legal, and other stakeholders; optimize Studio operations and manage the training agency partnership.

Sales operations and communications

• Coordinate dealer and executive meetings and events, including ERT and Dealer Business Conferences; manage DCT content, actions, and dealer communications.
• Maintain and develop data analytics dashboards and reports; coordinate the flow of new ideas and programs across GM Canada.
• Develop and execute internal and external communications, including monthly Dealer Network leadership communications and communications across GM channels.
• Prepare management content and presentations and support special projects and analyses.

Skills and competencies

• Strong conceptual and critical thinking, ability to clarify ambiguity, and ability to structure complex problems.
• Excellent interpersonal, written, and oral communication skills, including presentation skills.
• Ability to learn quickly, adapt, prioritize, and work independently under tight deadlines.
• Results-driven, organized, self-motivated, and able to take initiative and follow through.
• A data-driven mindset and interest in business intelligence and analytics.

Education and preferred qualifications

• A bachelor's degree is required.
• An advanced degree in business or marketing is preferred.
• Advanced Excel, Power BI, and Tableau experience is beneficial; French is an asset.

Compensation

• The annual salary range is $131,000 to $180,900; the offered base salary depends on position-relevant factors.

Workplace and travel

• The role is hybrid and requires reporting to the Oshawa Elevation centre at least three times per week.
• Travel of less than 25% is required.

Benefits

• Benefits include paid time off, healthcare, dental and vision coverage, life insurance, pension contributions, and a GM vehicle purchase plan.