Business Operation Manager
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Key skills for this role
About the Role
Lead commercial operations, enhance supply chain efficiency, ensure compliance, and manage relationships with stakeholders in healthcare and procurement sectors.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Lead end-to-end Commercial Operations under a direct-to-customer model, overseeing supply chain, demand planning, customer service, and logistics execution across the full value chain.
- Drive operational performance across the business by improving delivery lead times, reducing product rejections, and ensuring consistent execution standards across all customer touchpoints.
- Strengthen integration between commercial and operations teams to enhance alignment, improve planning accuracy, and increase overall execution efficiency.
- Own and continuously improve core operational processes (order-to-cash execution, allocation/availability management, returns handling, and issue resolution) to ensure reliable customer experience and internal control.
- Manage the strategic relationship with NUPCO, ensuring alignment with national procurement processes and supporting government and institutional business requirements.
- Maintain strong working knowledge of Saudi local procurement bodies and purchasing systems, and ensure operational readiness for tenders, contracts, and institutional ordering requirements.
- Ensure full compliance with applicable regulations and quality requirements, including SFDA expectations for medical devices, distribution, traceability, and documentation as relevant to the business.
- Lead, coach, and coordinate local internal teams and distributor partners to deliver agreed service levels, clear communication, and measurable execution outcomes.
- Lead by example on compliance and credo-based behaviors; act as a role model for business ethics, speak up culture, and responsible decision-making.
- Track and report key operational KPIs (service levels, OTIF, lead times, rejections/returns, backlog, forecast accuracy) and drive corrective/preventive actions with cross-functional stakeholders.
& Experience
- Bachelor s degree
- 15+ years of solid, hands-on experience in the Saudi market, with demonstrated operational leadership within healthcare/medical devices/pharma or related regulated industries.
- Preferably experience in Orthopaedic business and/or managing complex product portfolios across institutional customers.
- Strong knowledge of Saudi procurement landscape, including key local procurement bodies, purchasing systems, and institutional/government business dynamics.
- Proven working knowledge of NUPCO processes and stakeholder management in national procurement environments.
- Working understanding of SFDA regulatory and compliance expectations relevant to medical devices distribution and commercialization.
- Demonstrated experience managing internal cross-functional teams and coordinating with distributors/third-party partners to deliver service levels and compliance.
- Fluency in English is required; Arabic is strongly preferred.
Core Competencies
- Excellent communication and stakeholder management skills, with the ability to influence internally and externally (customers, distributors, and procurement stakeholders).
- Strong people leadership, team coordination, and cross-functional collaboration in a matrix environment.
- Operational excellence mindset: process design, KPI management, root-cause analysis, and continuous improvement.
- Strong planning discipline across forecasting, demand/supply alignment, and execution governance.
- High integrity with demonstrated commitment to compliance, business ethics, and credo-based behaviors.
- Ability to work effectively under ambiguity and manage priorities in a fast-paced commercial environment.
Key Interfaces
- Saudi Business Director (line manager) and Saudi Commercial team
- Supply Chain, Demand Planning, Logistics/3PL, Customer Service
- Quality & Regulatory / Compliance functions
- Finance (order-to-cash, credit, claims) and Tender/Contract management
- Distributor partners and third-party service providers
- Key external stakeholders: NUPCO and institutional/government customers as applicable
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