Business Intelligence & Parts Pricing Senior Executive

Your Purpose

Business Intelligence/ Reporting & Analysis

• Coordinate and enhance the foundation for a holistic Customer Services business analysis by integrating relevant MBGD data sources and providing regular and ad-hoc Customer Services reports for relevant stakeholders (e.g.
• CS Director, MBGD Senior Management, Market Management, GCSP), ensuring structured, standardized, and automated data consolidation for transparent, decision-ready insights and effective market steering.
• Deliver standardized daily, weekly, and monthly Customer Services and Parts KPI reporting.
• Conduct KPI-based business analyses to identify trends and deviations across markets and sub-regions.
• Update dashboards, reports, and analytical insights for regional and market performance steering.
• Maintain Customer Services databases to ensure data quality, availability, and consistency.
• Provide analytical support for management meetings, deep dives, and ad-hoc business requests.
• Ensure proper data input, governance, and data quality across reporting and analysis systems.

Planning

• Support and coordinate the Customer Services planning process to ensure accurate forecasting and effective market steering.
• Support the annual EA, MBBP and Market Alignment planning process across Customer Services MBGD.
• Coordinate and execute the annual VP planning process, including market alignment, data quality checks, and timely system submissions (VPM and non‑VPM) Solely responsible for this process.
• Improve forecast accuracy and planning reliability through structured planning methodologies and data validation.
• Support management and Product Management with business simulations, scenario analyses, and growth potential assessments.
• Ensure planning outputs are standardized, automated, and aligned with stakeholder and governance requirements.

Reporting Enhancements & Systems Development

• Support and drive the continuous development of the Customer Services reporting landscape by enhancing systems, tools, and data platforms to improve usability, adoption, and decision-making effectiveness across the region.
• Support the implementation of the MBGD Reporting Strategy and actively increase adoption of reporting platforms such as MARCS and CS Insights.
• Continuously improve Power BI dashboards, including functionality, performance, and user experience, in line with evolving business and stakeholder requirements.
• Coordinate monthly reporting cycles, ensuring timely execution, follow-up on data gaps, and resolution of quality issues in collaboration with markets.
• Lead functional and technical enhancements of CS Insights and MARCS in close cooperation with IT, suppliers, and internal stakeholders.
• Act as a key interface between business users and technical counterparts to ensure reporting solutions are scalable, and aligned with governance standards.

Pricing Strategy & Pricing Analysis

• Support and drive Customer Services pricing and bonus initiatives through analysis and implementation support to ensure effective market steering.
• Supervise Supported Business processing, enhance framework and toolset, maintain documentation according to corporate policy, guidelines and regulations.
• Oversee execution of all necessary actions with the process stakeholders. Act as an interface between GDs, RLC and HQ for price issues/complaints from GDs.
• Maintain price database out of the GDs’ provided competitor price information as the basis for reference pricing.

Integrity, Compliance & Governance

Qualifikationen

Education

• al Background
• Preferably university degree of Business Engineering or Management or equivalent education
• Technical Knowledge
• 3 years’ experience in the automotive business
• Experience in customer services and parts business
• Experience in generating and preparing Business & KPI reports
• Understanding of Customer Services business, processes and background
• Database knowledge is considered an advantage
• Soft skills/individual competence
• Strong analytical and problem-solving skills
• Ability to work cross-functional and departmental
• Entrepreneurial & strategic thinking and acting
• Advanced MS Office skills (MS Excel, Power Point, Power BI)
• English must, German and Arabic advantageous

Benefits

Gesundheitsmaßnahmen