Business Intelligence Analyst
Key Skills for This Role
Full Job Posting
KEY RESPONSIBILITIES
- Design and govern conversational analytics capabilities across AI platforms
- Drive adoption and reliability of conversational analytics capabilities across business units
- Facilitate business workshops to improve data literacy and adoption of self-service analytics
- Define and apply quality assurance techniques to validate data integrity and AI-generated outputs
- Maintain accountability for automated decision-making governance and compliance requirements
- Lead strategic discovery sessions with business stakeholders to identify root business challenges and translate requirements into scalable data solutions
- Conduct complex analysis and modelling for new and ambiguous business scenarios where historical patterns may not exist
- Create and maintain enterprise semantic modelling standards, conventions, and reference architectures
- Act as the design authority for dimensional and semantic data models, metric views, and Databricks Genie Spaces
- Review and approve model implementations to ensure alignment with organisational standards and governance requirements
- Resolve conflicting metric definitions across business functions and establish enterprise sources of truth
- Train and oversee AI assistants, embedding business logic, quality controls, and governance frameworks
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
EXPERIENCE & QUALIFICATIONS
- Degree qualified in Business, Commerce, or Information Technology
- Experience in travel, retail, or customer-focused industries is highly regarded
- Experience governing conversational or natural-language AI access to enterprise data
- Demonstrated experience applying analytical techniques such as forecasting and predictive analytics
- Postgraduate qualifications in Economics, Mathematics, Data Science, or Finance are advantageous
- Deep understanding of complex finance, booking, accounting ledger, and ticketing system architectures
- Minimum 2 years' experience in data modelling, business intelligence, or analytics engineering with ownership of model design decisions
- Proven experience in AI data modelling, training, and delivery, including Databricks Genie Spaces, metric views, or similar semantic layers
- Strong proficiency in SQL, Power BI, Databricks, dimensional modelling, semantic modelling, and data quality assurance practices
What You will Enjoy!
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
🧑💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
About Flight Centre Travel Group
Global travel retail and corporate travel management group.
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