Flight Centre - Business Analyst - Vancouver, BC

Opportunity

Key responsibilities

• Gather and analyze business context; conduct project analysis and change-request analysis.
• Document processes, business impacts, risks, dependencies, feasibility, requirements, outcomes, acceptance criteria, and success measures.
• Write Given/When/Then acceptance criteria; organize work into outcome-focused epics and provide evidence and scope recommendations for prioritization.
• Use approved AI tools to improve analysis and validate requirements; facilitate workshops and document approved decisions before design.
• Support design, development, QA, and UAT, including clarification, requirement updates, and design reviews.
• Lead UAT planning, execution, defect management, retesting, and business sign-off.
• Maintain traceable documentation in Notion and process maps and delivery flows in approved modeling tools.
• Review support cases, usage trends, recurring issues, and feedback to identify improvements; handle sensitive information appropriately.
• Communicate across technical and non-technical audiences, regions, and time zones.

Experience and qualifications

• Previous Business Analyst experience; enterprise SaaS, CRM, low-code, automation, or digital workplace experience is ideal.
• Experience producing structured business analysis from problem definition through implementation and UAT; strong Given/When/Then criteria writing.
• Experience maintaining traceability across requirements, design decisions, testing, and sign-off; ability to synthesize complex or conflicting information.
• Understanding of business analysis methodologies and stakeholder management; experience collaborating with developers, technical leads, and delivery teams.
• Experience using AI tools for requirements analysis, validation, or quality review, and Notion or a similar documentation platform.
• Exposure to Nintex K2, Microsoft Power Platform, Salesforce, or comparable workflow and automation platforms.
• Dataverse, Azure, integrations, Azure DevOps, or GitHub knowledge is advantageous; Lucidchart or comparable process-modeling experience is preferred.
• Strong communication, facilitation, stakeholder engagement, and problem-solving skills; ability to manage confidential information and work across global time zones.

Compensation

• Anticipated annual base salary is $70,000–$90,000, dependent on relevant factors including experience, geographic location, and job requirements.

Benefits

• Benefits include paid time off, travel discounts, health and wellness programs, extended health, dental and vision coverage, insurance, employee assistance, RRSP/RPP matching, tuition reimbursement, and an employee share plan.
• Other offerings include professional development, global career opportunities, social events, and a paid volunteer day.

Location

• The posting identifies Vancouver, Canada as the role location. No remote or hybrid policy is stated.