Business Excellence Specialist - Automotive
Skills
About This Role
Key Duties And Responsibilities
- Support the planning, coordination, and execution of business projects while ensuring timelines and deliverables are achieved.
- Support process modeling facilitation, process optimization, and workflow improvement initiatives across business operations, with Process Modeling and Project Management treated as core and primary responsibilities of the role.
- Assist cross-functional teams in addressing operational challenges and implementing process improvements and best practices.
- Coordinate with Sales and Aftersales to ensure compliance with company policies, operational standards, and brand guidelines.
- Monitor and analyze dealership KPIs and operational performance metrics, identifying trends and recommending improvement opportunities.
- Support the enhancement of dealership operations, including inventory management, customer experience, and service quality standards.
- Collect, analyze, and interpret operational data to identify risks, opportunities, and areas for operational improvement.
- Prepare regular management reports, dashboards, and business updates supported by analytical insights and recommendations.
- Assist in maintaining and improving reporting tools, dashboards, and operational tracking systems to enhance data visibility and decision-making.
- Ensure the accuracy and integrity of operational, sales, and service reporting processes.
- Support project planning activities, including defining project scope, objectives, timelines, and stakeholder requirements.
- Track project progress and escalate any risks, delays, or deviations from agreed objectives to management.
- Assist in the implementation of digital and operational solutions aimed at improving operational efficiency and customer journey experience.
- Review and verify contracts, documentation, and operational paperwork to ensure compliance with legal, company, and brand requirements.
- Support the monitoring and maintenance of Service Level Agreements (SLAs) and operational compliance metrics.
- Promote adherence to service standards and the use of genuine parts across operational activities.
- Engage and coordinate with OEM stakeholders while supporting operational alignment, reporting requirements, and business initiatives.
- Act as a liaison between departments to facilitate effective communication, coordination, and workflow management.
- Foster a culture of collaboration, accountability, and continuous improvement across teams.
- Demonstrate strong capability to manage multiple concurrent priorities and dynamic business requirements within a fast-paced environment.
- Provide administrative and operational support to ensure the smooth execution of daily business activities.
- Uphold company values, maintain professionalism, and exercise sound judgment in all business interactions and decisions.
- Perform any additional duties assigned by management in line with business requirements and operational needs.
Work Experience
- Minimum of 5–8 years of relevant experience in business operations, operational support, process improvement, process modeling, or project coordination, preferably within the automotive industry or a similar fast-paced environment.
- Mandatory UAE Automotive industry experience.
- Experience in dealership operations, performance reporting, KPI analysis, or cross-functional coordination will be considered an advantage.
- Experience in engaging and managing interactions with OEM stakeholders is required.
- Candidate must demonstrate strong capability to manage multiple concurrent priorities and dynamic business requirements in a fast-paced environment.
Al Qualification
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Additional certifications in operations management, business analytics, project management, process modeling, BPMN, or process improvement would be an added advantage.
Strongly Preferred Skills
- Project Management tools (e.g., JIRA).
- BPMN/process modelling tools (e.g., IBM Blueworks).
- Power BI and similar analytics/reporting tools.
- Advanced PowerPoint and executive-level presentation skills.
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