Business Development Specialist

Overview

Job Location: UAE

Job Purpose

Business Development

• Develop and grow sales of green coffee (bulk containers and specialty lots) across the
• UAE market.
• Identify, approach, and onboard new customers including:
• Small & medium coffee roasters
• Large industrial roasters
• Café chains & specialty cafés
• Distributors & traders
• Hotels, restaurants & HoReCa clients
• Manage the complete sales cycle: lead generation, client meetings, sampling,
• price negotiation, and deal closure.
• Promote direct-origin sourcing capabilities and differentiate products based on
• origin, grade, cup profile, and consistency.

Account Management & Client Support

• Maintain strong, long-term relationships with existing clients to ensure repeat
• and contract-based business.
• Act as a trusted advisor by educating clients on:
• Green coffee origins, varieties, grades, and harvest cycles
• Specialty coffee attributes and quality expectations
• Price movements and market trends
• Coordinate samples, cupping sessions, and feedback with quality and operations
• teams.
• Resolve client issues related to quality, delivery schedules, or documentation.

Market Intelligence & Strategy

• Monitor UAE and regional coffee market trends, competitor pricing, and
• customer demand.
• Support management with sales forecasts, pricing input, and market intelligence.
• Represent the company at coffee exhibitions, trade shows, and industry events
• when required.

Logistics & Coordination

• Coordinate closely with logistics and operations teams on:
• Shipment schedules
• Port arrivals
• Documentation and delivery timelines
• Ensure smooth execution of import/export procedures and timely
• communication with customers.

Key Performance Indicators (KPIs)

• Achievement of monthly, quarterly, and annual sales targets
• Volume sold (containers & metric tons)
• Specialty coffee sales growth and margin contribution
• Number of new accounts onboarded
• Client retention and repeat business rate
• Accuracy of sales forecasts and CRM reporting
• Customer satisfaction and complaint resolution

Skills & Competencies: Required - Must-Have Requirements

• 3–5 years of experience in green coffee, commodities, or B2B food & beverage
• sales.
• Strong understanding of green coffee trade, including bulk and specialty
• segments.
• Existing contacts within the UAE coffee industry (roasters, traders, HoReCa
• buyers).
• Import/export knowledge, especially related to coffee shipments.
• UAE driving license (mandatory).
• Knowledge of SCA standards, cupping, and quality evaluation.
• Ability to communicate in English; Arabic is a strong advantage.

Personal & Professional Skills

• Strong negotiation and closing skills
• Excellent relationship-building and communication abilities
• Target-driven, self-motivated, and commercially focused
• Organized, proactive, and able to work independently
• Comfortable with field sales and regular client visits

Educational Qualifications

• Bachelor’s degree in Business, Marketing, Agriculture, Food Science, or a related
• field preferred.
• SCA certifications or coffee-specific training will be an added advantage.