Business Development Representative

About This Role

locations Riyadh (Flexible) time type Full time posted on Posted Today job requisition id JR110471 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Today, we are looking for a new Business Development Representative to join our team in Riyadh and drive pipeline growth across strategic accounts.Key Responsibilities* Drive outbound prospecting across strategic accounts in Saudi Arabia using a multi-channel approach (calls, email, LinkedIn, and targeted campaigns)

• Identify, research, and engage key decision-makers within enterprise and mid-market organizations
• Partner closely with Account Executives to execute account-based strategies and support territory development
• Qualify inbound and marketing-generated leads, converting them into sales-qualified opportunities
• Clearly articulate the value of Genesys Cloud and CX solutions in alignment with customer challenges
• Consistently generate high-quality pipeline aligned with regional revenue targets
• Maintain accurate activity tracking, opportunity management, and forecasting in Salesforce
• Meet and exceed KPIs related to meetings booked, pipeline generation, and opportunity conversion

Skills & Qualifications* 3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments

• Fluent in Arabic (required) and English (required)
• Strong understanding of Saudi Arabia market and business culture
• Proven success in outbound prospecting and pipeline generation
• Comfortable engaging mid- to senior-level stakeholders in complex organizations
• Excellent communication, organizational, and time-management skills
• Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is preferred

Why Join Genesys?* Join a global leader in customer experience and cloud technology

• Play a key role in expanding a high-growth region
• Competitive compensation with performance-based incentives
• Clear career progression within a global sales organization
• Collaborative, diverse, and inclusive team culture

If a Genesys employee referred you, please use the link they sent you to apply.About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military **and veteran status, and other protected characteristics.**Please note that recruiters will never ask for sensitive personal or financial information during the application phase.