Business Development Officer

Role Purpose

Business Development Officer

Core Role Objectives

• Pipeline: Build, manage, and convert a strong pipeline of qualified opportunities.
• Relations: Develop trust-based, long-term client relationships.
• Trustworthy Person: Understand client challenges and position tailored solutions.
• Commercial Pro: Lead proposals, financial coordination, negotiation, and deal closing.
• Inclusive Ownership: Ensure accurate CRM reporting across all sales lifecycle stages.
• Association: Support onboarding & handover to delivery teams while retaining account ownership.

• Prospecting & Lead Generation

• Conduct structured market research and targeting (industry, company size, revenue)
• Generate leads via direct outreach, campaigns, events, partnerships, and referrals.
• Develop strategies to qualify prospects (budget, timeline, decision makers, & needs)
• Enter and maintain all leads & activities in the CRM with complete accuracy
• Collaborate with all functions to ensure smooth handover of qualified leads

• Initial Outreach & Relationship Building

• Conduct first contact calls and client meetings with structured agendas.
• Profile and deeply understand client challenges, goals, timelines, and constraints.
• Position the organization as a strategic partner — not only a service provider.
• Document all interactions and client intelligence in CRM & in writing.

• Solution Presentation & Proposal Ownership

• Lead drafting of tailored technical proposals in alignment with client needs.
• Coordinate with operations for financial costing and pricing.
• Manage proposal reviews and internal approvals (Finance, Ops, Management).
• Maintain proposal status and documentation in CRM.

• Negotiation, Deal Closing & Contracting

• Manage negotiations with clients, protect profitability, & drive deal closing.
• Coordinate contract formation and legal documentation.
• Update CRM / ERP stages to Won / Lost with complete justification.
• Re-initiate proposal cycle when revisions are required.
• Client Onboarding & Relationship management
• Lead smooth transition from sales to delivery teams, handover deal documents to delivery (technical & financial proposal, contract, client details).
• Participate in kickoff & onboarding communication.
• Maintain relationship with client for cross-selling, renewals, satisfaction & follow-ups.
• Act as long-term account owner and strategic advisor.

• Reporting, Performance & Market Intelligence

• Track KPIs, revenue targets, win/loss ratios & pipeline performance.
• Maintain accurate forecasting and sales reporting.
• Analyze client feedback & satisfaction trends.
• Identify growth opportunities within accounts.
• Monitor competition and market dynamics.
• Continuously refine approach using data-driven insights.

Required Skills & Competencies

• Strong consultative selling capability
• Relationship-oriented communication style
• Business acumen and negotiation maturity
• Experience with proposals & financial structuring
• Structured follow-up and discipline
• Excellent reporting and documentation habits
• Ability to collaborate across operations, finance & leadership

Preferred Experience & Competences

• Previous Business Development experience with 3+ years as in the sales field.
• B.Sc. Degree in Business Administration or any other related field.
• Business development / sales in agency, consulting, digital, or services sectors
• Existing active network of customers within the assigned sector/region
• Experience working with enterprise/government clients & vendor portals
• Proven track record in closing complex, multi-stakeholder deals
• Strong and diplomatic personality to handle clients and change requests.
• CRM / ERP pipeline management expertise
• Articulate and well accustomed to a client facing role.
• Willingness and ability to travel.
• Strong team spirit.