Business Development Manager – SaaS (Confidential)

About The Company (Confidential)

Our Platform Enables Businesses To Manage

• Online appointments & scheduling
• POS (billing & payments)
• Customer CRM & loyalty programs
• Inventory & stock management
• Staff scheduling, payroll & commissions
• Marketing automation (SMS, email campaigns, promotions)
• Business analytics & reporting
• Multi-location operations
• We support businesses across multiple global markets, helping them digitize operations, increase bookings, improve customer retention, and scale efficiently.

Role Overview

high-performing Business Development Manager (BDM)

• Individual Revenue Ownership

• Own and achieve monthly, quarterly, and annual sales targets.
• Manage full sales cycle: prospecting, qualification, demo, negotiation, and closing.
• Build and maintain a strong pipeline of salon, spa, and wellness business leads.
• Conduct product demonstrations and solution presentations to decision-makers.
• Identify upsell and cross-sell opportunities within new and existing accounts.
• Close high-value SaaS subscription deals and enterprise accounts.
• Consistently achieve or exceed revenue quotas.

• Team Leadership (6 Members)

• Lead, manage, and mentor a team of 6 Business Development Executives.
• Set clear daily, weekly, and monthly activity targets.
• Monitor calls, meetings, demos, and pipeline performance.
• Conduct regular coaching sessions and performance reviews.
• Support team members in deal closures and client negotiations.
• Ensure CRM discipline, data accuracy, and follow-up consistency.
• Drive a high-performance, target-driven sales culture.
• Improve conversion rates and productivity across the team.

• SaaS Solution Selling

• You will sell a full-stack SaaS platform tailored for service-based businesses, including:
• Appointment booking systems
• POS and payment solutions
• CRM and customer retention tools
• Membership and loyalty programs
• Inventory and stock control
• Staff and payroll management
• Marketing automation tools
• Reporting and analytics dashboards
• Multi-branch management systems

• Pipeline & Forecast Management

• Maintain a strong and qualified sales pipeline.
• Track opportunities across all funnel stages.
• Ensure accurate forecasting of monthly and quarterly revenue.
• Identify pipeline risks and conversion gaps.
• Ensure all activities are updated in CRM systems.

• Reporting & Performance Analytics

• Prepare daily, weekly, and monthly sales reports.
• Track KPIs including:
• + Revenue generated
• + MRR / ARR performance
• + Conversion ratios
• + Sales cycle duration
• + Team productivity metrics
• + Pipeline coverage
• + Forecast accuracy
• Provide insights on market trends, customer objections, and competitor activity.
• Present performance updates to senior leadership.

• Market Expansion & Strategy

• Identify new business opportunities and market segments.
• Develop strong relationships with salon/spa owners and industry stakeholders.
• Participate in industry events, exhibitions, and networking activities.
• Contribute to sales strategy, scripts, and go-to-market improvements.
• Share market intelligence and competitor insights.

Required Experience & Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 5–8+ years of B2B sales experience.
• Minimum 3+ years in SaaS/software sales.
• Minimum 2 years of team management experience (5–10 members preferred).
• Proven track record of achieving individual sales targets.
• Experience handling subscription-based or recurring revenue models.
• Strong CRM experience (Salesforce, HubSpot, Zoho, etc.).

Preferred Experience

• SaaS sales in salon, spa, wellness, retail, hospitality, or service industries.
• Experience selling POS, CRM, ERP, HRMS, or booking systems.
• GCC/UAE or international SaaS sales exposure.
• Experience selling to SMB and mid-market businesses.

Sales Skills

• Consultative selling
• Solution selling
• Negotiation & closing
• Pipeline management
• Value-based selling

Leadership Skills

• Team management
• Coaching & mentoring
• Performance management
• Accountability building

Analytical Skills

• Sales forecasting
• KPI tracking
• CRM reporting
• Data-driven decision making

Personal Attributes

• Target-driven mindset
• High ownership & accountability
• Strong communication skills
• Resilient and persistent
• Entrepreneurial thinking