Business Development Manager- Global Freight Forwarding

Overview

• Oversee branch performance, ensuring profitability, operational efficiency, and achievement of assigned business targets.
• Manage resources effectively by reducing costs, optimizing processes, ensuring timely job completion, and maintaining efficient fund collection within set timelines.
• Develop and maintain strong relationships with major airfreight companies, airlines, and logistics networks.
• Implement organizational policies, procedures, and standard operating practices to ensure consistency and control across all branch activities.
• Enhance customer satisfaction by identifying customer needs, minimizing errors and complaints, and improving service quality and turnaround time.
• Lead, coach, and develop a team of logistics professionals to deliver seamless, compliant, and high-quality service.
• Drive sales and marketing initiatives, converting leads into business opportunities through a customer-first approach.
• Build and maintain long-term relationships with existing and prospective clients by understanding their logistics requirements and offering tailored solutions.
• Maintain regular communication with clients through follow-ups and courtesy calls, acting as a primary point of contact.
• Support operations teams in quotations, customer service, and handling both new and existing clients professionally.
• Ensure strict adherence to company policies, procedures, and regulatory requirements.
• Perform additional duties as assigned by management.

Work Environment & Requirements

• Frequent communication with customers, major airlines, and key stakeholders.
• Primarily office-based role with occasional client visits.
• Standard physical demands; requires high levels of attentiveness to meet deadlines.
• Key challenge includes maintaining continuous availability for customer queries and timely follow-ups.
• Remote work flexibility of up to 50%.

Skills