Business Development Associate

Nationality Requirement

Responsibilities

• The Client Engagement Associate will be an active member of the Business Development team, supporting the acquisition of new customers, handling day-to-day booking enquiries for existing customers, and driving increased revenue and efficient use of the Training, Test & Evaluation facility through effective booking practices. To do this, they will:
• Coordinate the client onboarding process and provide support, guidance and advice to them whilst booking the TT&E facility services.
• Work closely with the TT&E facility Scheduling and Operations department to efficiently push new bookings through the booking system for handover to service delivery.
• Support the operation, maintenance and future development of the TT&E facility Digital Booking System.
• Day-to-day operation and future development of the TT&E facility Digital Booking System – working with system developers to troubleshoot issues and roll out new upgrades.
• Using data provided by customers via the Digital Booking System, design and generate data-driven insight reports for senior management and collect timely and accurate TT&E facility statistics monthly to support invoicing and management reporting.

ENVIRONMENT – STAKEHOLDERS & CONTACTS

• New and Existing Customers and Visitors
• IT and Digital Team
• Head of Business Development (Line Manager)
• TT&E Facility Departments (Operations, Logistics, etc.)

SKILLS AND CAPABILITIES – MANDATORY

• *Personal Skills:*
• Highly Organised and process-driven
• Ability to act independently in front of customers
• *Customer Engagement Skills:*

• Excellent Communication & Interpersonal Skills

• Clear verbal and written communication (Arabic & English)
• Strong Client Relationship Management skills and able to maintain long-term client relationships
• Good Market Knowledge in a related discipline or field (e.g. Unmanned Systems, Test & Evaluation)

*Analytical & Problem-Solving Skills:*

• Ability to quickly assess client needs and match them with our solutions
• Comfortable with extracting data and generating data-driven reports in line with management needs
• Excellent report-writing and presentation skills