Business Coordinator

Business Coordinator

Job Functions, Responsibilities & Authorities

Required Qualifications

• Advisory - giving information or advice or a recommendation about what should be done
• Assistance - scheduling appointments and meetings, coordinating resources, and assembling appropriate reference and back-up material for all meetings
• Generate sales leads
• Manage large amounts of incoming phone calls
• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with client accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/client service team sales targets and call handling quotas
• Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of client interactions, process client accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage clients
• Providing introductory information to prospective and new clients
• Determining the quickest, most effective ways to answer a client’s or client’s questions
• Escalating queries and concerns, when necessary
• Working with a team and other departments to find appropriate solutions to the problems
• Bachelor’s degree holder or any equivalent degree and certification;
• 5+ years of experience in complex coordination of activities, management, or comparable experience;
• Ability to work independently as well as collaboratively with colleagues. This includes overcoming geographic and other potential barriers to communicating with and making contributions to the team’s work;
• Exceptional organizational skills, including the ability to manage multiple tasks and projects simultaneously while meeting deadlines;
• Capacity to think strategically, critically, and respond analytically;
• Proven customer support experience or experience as a Client Representative
• Track record of over-achieving quota
• Strong phone, contact handling skills and active listening
• Client orientation and ability to adapt/respond to different types of characters
• Excellent written and verbal communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Physical and Mental Requirements

• Lifting and Carrying: Ability to lift and carry up to 50 pounds
• Mobility: Must be able to walk and climb to perform duties, including maneuvering within a refinery or plant environment and accessing elevated platforms via ladders and stairwells
• Communication: Sufficient clarity of speech and hearing, or other communication capabilities, to communicate effectively
• Focus and Multitasking: Ability to maintain focus and multitask effectively
• Safety Equipment: Must be able to wear safety equipment as required by the safety department for personal protection, if/where needed in manufacturing environments.
• Personal Mobility and Reflexes: Sufficient personal mobility and physical reflexes, with or without reasonable accommodations, to perform office duties and travel to off-site locations when necessary

About PIPECARE Group

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