Business Coordinator
Responsible for coordinating activities, managing client relationships, generating sales leads, and providing exceptional customer support with strong communication skills.
Skills
About This Role
Coordination
- organizing the various parts of an activity to enable collaboration and efficient communication.
Advisory
- giving information or advice or a recommendation about what should be done.
Assistance
- scheduling appointments and meetings, coordinating resources, and assembling appropriate reference and back-up material for all meetings.
- Generate sales leads
- Manage large amounts of incoming phone calls
- Identify and assess clients needs to achieve satisfaction
- Build sustainable relationships and trust with client accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/client service team sales targets and call handling quotas
- Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of client interactions, process client accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage clients
- Providing introductory information to prospective and new clients
- Determining the quickest, most effective ways to answer a client s or client s questions
- Escalating queries and concerns, when necessary
- Working with a team and other departments to find appropriate solutions to the problems
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