Business Analyst & Workflow Associate Consultant, Corporate Legal Solutions
Key Skills for This Role
Full Job Posting
Responsibilities:
- Conduct interviews, research, and process observations to identify automation opportunities
- Create process maps, requirements documents, and solution designs that reflect optimized workflows
- Develop and test automated workflows using no-code or low-code platforms
- Troubleshoot workflows not meeting customer expectations
- Alter existing workflows based on changing user requirements, Serve as the voice of the user, ensuring intuitive, efficient, and delightful end-user experiences
- Provide first-line support to business and legal users of CLM platforms and legal AI tools through established support channels.
- Support data-quality, reporting, testing, and administrative activities as needed.
- Facilitate workshops, client presentations, and real-time problem solving
- Maintain project ownership, monitoring timelines, scope, and budget to ensure successful outcomes
- Deliver client-facing reports, proposals, and supporting documentation
- Build expertise in legal technology tools, workflow best practices, and system integrations
- Collaborate with cross-functional teams including engineers, legal professionals, and developers
- Stay ahead of legal tech trends and identify areas for innovation and growth
What We Are Looking For:
Strong analytical and problem-solving skills, especially around processes and systems
Ability to communicate complex ideas clearly, both verbally and in writing
Experience creating process documentation and workflow diagrams
Comfort translating business requirements into technical specifications or configurations
Proficiency with productivity tools such as Excel, PowerPoint, Word, and Visio or Lucidchart
Technical aptitude and a willingness to learn no-code or low-code platforms
Passion for legal technology, operations, or enterprise workflow automation
Experience working with legal departments or related functions is a plus
Entrepreneurial mindset that is confident, adaptable, and proactive
Willingness to work in a fast-paced, collaborative, and remote-first environment
Bonus: familiarity with platforms like TAP, ServiceNow, Onit, Checkbox, Airtable, Malbek, or Tonkean
Qualifications:
- Four-year undergraduate degree in business, finance, legal studies, MIS, computer science, or a similar field
- Three or more years of experience in consulting, legal operations, or process automation
- Demonstrated leadership in academic, professional, or extracurricular settings
- Relevant internships or early-stage startup experience preferred
About Us
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
About Harbor
Private legal-technology and consulting firm serving law firms, corporations, and legal departments with strategy, operations, and intelligence.
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