Business Analyst (Software)

Role overview

Discovery and problem solving

• Explore business and customer challenges to identify opportunities for improvement.
• Analyze risks, impacts, and benefits to support team decision-making.
• Collaborate with stakeholders across the business to uncover and refine requirements.
• Create clear, useful documentation that explains processes.

Delivery and agile ways of working

• Work with Product and Engineering leads to prioritize and plan work.
• Break requirements into story maps, features, and user stories ready for development.
• Write user stories with clear acceptance criteria.
• Support refinement, sprint planning, bug triage, and squad ceremonies.
• Validate solutions with stakeholders to ensure they deliver value.
• Support business readiness for changes.

Improving how we work

• Champion agile methods and strengthen team ways of working.
• Identify opportunities to improve team performance and collaboration.

Essential qualifications

• 2–3 years of experience as a Business Analyst.
• Strong understanding of business processes and how to capture them.
• Experience working in agile teams, such as Scrum, Kanban, or SAFe.
• Confident writing user stories and defining acceptance criteria.
• Strong communication skills and ability to explain information clearly to different audiences.
• Ability to adapt to change and manage multiple priorities.
• Focus on delivering meaningful value for customers and colleagues.

Additional experience

• Experience in retail, ecommerce, or an omnichannel environment is advantageous.
• Experience working across multidisciplinary squads is advantageous.
• Familiarity with CI/CD practices is advantageous.
• Experience with tools such as Avion, Azure DevOps, or Figma is advantageous.

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