Business Analyst / Process Modeller - Digital Delivery

Overview

Business Process Analyst

What You ll Be Doing

• Support the Product Manager in analysing how the Operational Digital Twin will enable and optimise end-to-end business processes and use cases across planning, operations, and maintenance functions
• Assist in planning and executing process-discovery activities (workshops, interviews, document analysis) and in documenting as-is processes, user journeys, and decision points for priority domains
• Help develop to-be processes and user journeys that leverage Digital Twin capabilities (data integration, analytics, GIS, visualisation, alerts, workflow), and document corresponding business rules and requirements
• Support the translation of process and use-case findings into structured product backlogs, user stories, and functional requirements for software and GIS components
• Assist in defining and maintaining process-related KPIs and success metrics, and in preparing related analysis, options, and recommendations for the Product Manager and client stakeholders
• Support testing, user acceptance, and go-live readiness activities by validating that implemented features and workflows align with documented processes and acceptance criteria
• Assist in preparing process documentation, SOPs, training materials, and presentations to support stakeholder communication, training, and adoption of new or changed processes

What Required Skills You ll Bring

• Bachlor's Degree in business administration, industrial engineering, information systems, or a related discipline from an accredited institution
• 10 years of experience supporting business process analysis or business analysis activities for large-scale digital, platform, or geospatial solutions in infrastructure, utilities, or urban environments
• Working knowledge of standard process-mapping and requirements techniques, with experience documenting cross-functional workflows, user journeys, and business rules
• Basic understanding of how enterprise systems (e.g., ERP, EAM/CMMS, CRM, GIS platforms) support operational processes and data flows
• Experience working within multidisciplinary, multinational teams across multiple time zones
• Strong analytical, organisational, and coordination skills, with some experience in structured project or product delivery environments
• Excellent communication and documentation skills, with the ability to clearly convey process and requirements information to both business and technical stakeholders
• Fluency in English is required

What Desired Skills You ll Bring

• Prior work with national infrastructure owners, transport authorities, utilities, or public works organisations