Business Analyst

Role overview

Work arrangement

• Traditional in-office or onsite schedule, Monday through Friday.

Responsibilities

• Provide technical application support, investigate complex system problems, coordinate with vendors, document workarounds, and track issues through resolution.
• Support application users, including level 3 and on-call support where required; develop user documentation and procedures.
• Audit systems and software; identify problems and recommend solutions; plan and conduct quality assurance testing.
• Gather requirements and analyze business rules, processes, systems, data relationships, and interfaces; recommend enhancements.
• Coordinate internal users, external software providers, and IT teams in system design and application development, testing, debugging, and documentation.
• Lead small projects or assist larger projects; manage deliverables, requirements, estimates, schedules, risks, tasks, and resources.
• Develop knowledge of HVACR, wholesale distribution, cooperative operations, company business models, and business processes.

Qualifications

• Bachelor’s degree and at least five years of related experience or training, or equivalent combination of education and experience.
• Familiarity with IT project management is desired; SQL knowledge is preferred.
• Ability to use the Internet, email, Excel, Word, PowerPoint, and Visio.
• Strong troubleshooting, analysis, coordination, prioritization, teamwork, adaptability, and communication skills.
• Ability to produce technical documentation and communicate technical issues to nontechnical users.
• Role includes physical activities and lifting up to 50 pounds.

Compensation and benefits

• Compensation is listed as $100,000–$110,000; no pay cadence is stated.
• Benefits include paid time off, 401(k) match, holidays, medical, dental and vision plans, insurance, wellness programs, tuition reimbursement, and other benefits.