Business Analyst

Role overview

Responsibilities

• Provide technical application support, investigate complex issues, coordinate with vendors, track resolutions, and provide workarounds where needed.
• Provide level 3 application support, including on-call support where required; assist with user documentation and system procedures.
• Audit systems and software, recommend solutions, facilitate QA, and develop and execute test plans and cases.
• Gather and document requirements, analyze processes and systems, and recommend business and technology improvements.
• Coordinate users, software providers, and IT staff; support application development through analysis, testing, debugging, and documentation.
• Manage project deliverables, lead small projects or assist larger ones, estimate resources and timing, and identify risks and dependencies.
• Develop knowledge of HVAC repair and replacement, cooperative, wholesale distribution, Johnstone’s business model, and targeted business processes.

Education and experience

• Bachelor’s degree from a four-year college or university and at least five years of related experience and/or training, or an equivalent combination of education and experience.

Technical skills and abilities

• Internet, email, Excel, Word, PowerPoint, and Visio skills are specified; SQL knowledge is preferred.
• IT project management familiarity is desired, including objectives, timelines, resources, process documentation, and status tracking.
• Must coordinate users, technical staff, and third parties across departments and locations; diagnose problems and prioritize competing tasks.
• Must communicate technical issues to nontechnical users and prepare status reports, process descriptions, procedures, and technical documentation.
• Meeting facilitation, independent work, teamwork, adaptability, and learning new systems are expected.