Business Analyst (contract)

Role overview

Responsibilities

• Triage and prioritize daily capacity requests and verify IDs, SKUs, regions, core counts, and other submitted details.
• Route validated cases to owners and flag urgent or incomplete requests.
• Resolve routine cases using documented procedures and escalate cases outside defined parameters.
• Maintain Excel budget trackers, case records, and reconciliation logs.
• Follow up with account teams for missing information or clarification.
• Track action items to closure with account teams and capacity owners.
• Prepare the case queue for scrum meetings and record meeting notes and action items.
• Report weekly on case volume, backlog aging, and escalations.
• Identify recurring issues and process gaps and suggest procedural improvements.

Required qualifications

• Two to four years of experience in operations coordination, service desk, case management, or another high-volume queue-based role.
• At least two years of hands-on experience with ticketing or case-management systems such as Azure DevOps, ServiceNow, Jira, or equivalent.
• At least two years of advanced Excel use, including lookups, pivot tables, and operational data reconciliation.
• At least one year of exposure to Azure concepts such as compute resources, VM families, SKUs, and regional infrastructure.
• Required capabilities include data validation, clear written follow-up and escalation communication, procedural adherence, escalation judgment, stakeholder coordination, and independent analytical work.

Preferred qualifications

• Cloud operations, IT service management, or supply chain operations background is strongly preferred.
• An associate or bachelor’s degree in business management, economics, finance, accounting, or a related field is preferred.
• AZ-900 Microsoft Azure Fundamentals certification is a plus.

Work arrangement

• The role is remote.

Duration and schedule

• The contract duration is eight months.
• The weekly schedule is 40 hours.

Pay

• Pay range is $32.50–$36.50 per hour.