Business Analyst - Business Systems

Main Duties

• Act as the primary liaison between schools and the Digital and Technology team to ensure strong alignment between educational needs and digital solutions.
• Support effective adoption, usage, and maturity of digital tools across the school network.
• Gather insights, feedback, and challenges from schools and translate them into actionable inputs for digital improvement.
• Drive communication, engagement, and change management related to digital initiatives.

Specific Duties

• Engage regularly with teachers, school leaders, and support staff to understand needs, challenges, and opportunities related to digital tools.
• Collect, analyze, and prioritize feedback to inform product enhancements and digital roadmaps.
• Support onboarding, training, and ongoing enablement for schools to maximize value from digital platforms.
• Partner with the Digital team to ensure solutions are practical, user-centered, and aligned with school realities.
• Develop and deliver communication materials, guidance, and best practices to support digital adoption.
• Monitor usage, adoption levels, and maturity across schools, identifying gaps and improvement opportunities.
• Support change management activities, including readiness assessments, stakeholder engagement, and continuous improvement.
• Act as an advocate for schools in digital planning and as an advocate for digital strategy within schools

Minimum Qualifications

• Relevant professional experience working with schools, education environments, or digital platforms.
• Experience in training, support, or change enablement is an advantage

Minimum Experience

Job Specific Knowledge & Skills

• Excellent English language skills, written and oral.
• Excellent presentation and stakeholder management skills.
• Ability to work collaboratively with educators, digital teams, and leadership stakeholders.
• Strong relationship-building skills and the ability to establish trust across diverse school environments.
• Ability to translate user needs and feedback into clear, actionable insights.
• Experience supporting training, adoption, and change in a structured yet flexible manner.
• Strong communication and presentation skills, tailored to different audiences.
• High attention to detail with diligent follow-up and timely execution.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong organizational and planning skills.
• Cultural sensitivity and the ability to engage with diverse school communities.
• Empathy for user needs and a user-centered mindset.
• Ability to think strategically about digital maturity while supporting day-to-day adoption.

What We Offer

• Aldar Education is a family of world-class, child-centered, and innovative schools based in the UAE. We educate students across our group of owned and managed schools and as we grow, so does our need for highly skilled, inspirational, and dedicated school and educational leaders. We offer an attractive remuneration package including a range of benefits. Our future-focused learning model includes both students and staff, so we place a special emphasis on professional development, coaching, and training.
• Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.
• This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are dedicated to our national development strategy and encourage UAE Nationals in their application to our company.
• Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.