Business Analyst

About This Role

About The Job You Are Considering Capgemini Global Insights & Data business line is a market leader in the data, platform, and analytics across all regions and cross many sectors (including financial services, consumer products, manufacturing & life sciences). Our offerings include end-2-end data integration to cloud platform, complete suite of AI engineering capabilities and a category of sector-based advanced analytics / AI solutions.

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

As a Business Analyst, you will play a pivotal role in bridging business needs with technical solutions. You will work closely with stakeholders to identify opportunities for improvement, gather and analyze requirements, and ensure the successful delivery of impactful solutions. Your work environment will be dynamic, blending time at Capgemini offices, client sites, and remote work—though fully remote arrangements are not possible.

Key Responsibilities

Requirement Gathering & Analysis

• Engage with stakeholders to understand business objectives and challenges.
• Define, document, and manage business, functional, and non-functional requirements.
• Conduct gap analyses, feasibility studies, and impact assessments.
• Translate business needs into actionable requirements for development teams.

Process Mapping & Optimization

• Analyze current workflows to identify inefficiencies and recommend improvements.
• Develop process flows and business models using tools like Visio or Lucidchart.
• Support automation initiatives by pinpointing repetitive or manual tasks.

Collaboration & Project Support

• Serve as a liaison between business teams, developers, QA, and other stakeholders.
• Support project planning, sprint discussions, and prioritization.
• Facilitate workshops, meetings, and requirement walkthroughs.
• Assist QA teams with test case validation and user acceptance testing (UAT).

Reporting & Documentation

• Prepare BRDs, FRDs, and user stories.
• Maintain comprehensive documentation throughout the project lifecycle.
• Provide regular progress updates and management reports.

Solution Delivery & Support

• Validate solutions against requirements and ensure successful implementation.
• Provide post-deployment support and drive user adoption.
• Analyze feedback and recommend enhancements.

Your Skills And Experience Technical & Analytical Skills

• Strong grasp of business analysis frameworks and SDLC.
• Experience with requirement documentation, user stories, and acceptance criteria.
• Proficiency in data analysis (Excel, SQL, Power BI/Tableau preferred).
• Familiarity with project management tools (Jira, Azure DevOps, Confluence).
• Understanding of process modeling (BPMN standards).

Professional Experience

• Proven experience as a Business Analyst or similar role.
• Experience in agile or hybrid environments.
• Domain knowledge in IT, BFSI, HR, or Operations is advantageous.

Soft Skills

• Excellent communication and presentation abilities.
• Strong analytical thinking and problem-solving skills.
• Effective negotiation and stakeholder management.
• Detail-oriented, proactive, and able to work independently.

Preferred Qualifications

• Certifications: CBAP, CCBA, ECBA, PMI-PBA, or Agile certifications.
• Knowledge of automation tools (UiPath, Power Automate) is a plus.
• Experience with product-based or customer-facing projects.
• Exposure to data analytics and reporting systems.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com