Business Analyst
Role Overview
An experienced Business Analyst is needed for a major digital transformation programme spanning e-commerce platforms and Microsoft Dynamics 365.
The role bridges business stakeholders and technical delivery teams and focuses on e-commerce and Dynamics 365 integration.
Key Skills for This Role
Full Job Posting
Role overview
An experienced Business Analyst is needed for a major digital transformation programme spanning e-commerce platforms and Microsoft Dynamics 365.
The role bridges business stakeholders and technical delivery teams and focuses on e-commerce and Dynamics 365 integration.
Business Analyst responsibilities
- Lead requirements-gathering workshops with stakeholders at all organisational levels.
- Analyse current-state processes and design future-state processes.
- Create BRDs, functional specifications, user stories, process maps, gap analyses, and use cases.
- Support implementation of Microsoft Dynamics 365 solutions and integration with e-commerce platforms.
- Analyse data flows, integrations, and business processes.
- Work with e-commerce specialists to improve customer journeys and online purchasing experiences.
- Support backlog refinement, prioritisation, and UAT.
- Identify risks, dependencies, and business impacts throughout the delivery lifecycle.
- Support change management and user adoption activities.
Essential skills
- Business analysis experience in digital transformation programmes.
- Experience delivering Microsoft Dynamics 365 projects.
- Knowledge of e-commerce platforms and online customer journeys.
- Business process mapping, gap analysis, requirements elicitation, documentation, and user story creation.
- Stakeholder management, workshop facilitation, UAT planning and execution, and Agile delivery experience.
Highly desirable skills
- Dynamics 365 Customer Engagement or Finance and Operations.
- E-commerce platforms such as Shopify, Optimizely, Magento (Adobe Commerce), or BigCommerce.
- Customer portals, payment gateways, CRM/API integrations, or membership platforms.
- Azure DevOps, Jira, Visio, or BPMN.
Compensation
- Salary of £45,000 to £55,000 per year.
Workplace
- Office-based role in Lincolnshire.
- An immediate start is available.
Role benefits
- Permanent role on a high-profile digital transformation programme.
- Collaborative, fast-paced environment with Product Owners, Project Managers, e-commerce specialists, and delivery teams.
- Ownership across the full lifecycle from requirements through UAT and user adoption.
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