Broker Relationship Manager

Overview

Key Responsibilities

• Generate new business and expand the insurance portfolio through brokers and distributors across
• Non‑Motor, Motor, and Group Life & Health lines.
• Identify and pursue growth opportunities through various distribution channels in line with organizational sales strategies.
• Act as the primary point of contact for day‑to‑day communication with broker partners, ensuring timely and effective engagement.
• Follow up on inquiries, quotations, renewals, endorsements, and correspondence while managing and strengthening broker relationships.
• Develop a strong understanding of broker partners’ client businesses, risk profiles, and insurance needs.
• Provide relevant and preparatory information to underwriting teams to support risk assessments and the development of internal and external risk maps.
• Support internal stakeholders by managing day‑to‑day servicing activities for onboarded clients and ensuring seamless account administration.
• Ensure completion of all account management activities, including documentation, policy issuance, renewals, calendars, and timelines.
• Liaise with underwriting, claims, finance, operations, compliance, and senior management teams to deliver a high standard of service while representing the organization professionally.
• Manage broker and client concerns effectively, resolving routine and complex issues within agreed timelines and exercising judgment on escalation where required.
• Collect insights on broker satisfaction, relationship health, and service quality, and report findings and improvement recommendations to senior colleagues.
• Establish and begin developing professional relationships with client organizations, where feasible, to strengthen engagement and retention.
• Maintain continuity and fluency across the company’s service offerings, product developments, and market trends to enhance consultative selling and relationship value.
• Monitor receivables and follow up on outstanding balances to ensure healthy cash flow for the organization and timely settlement of customer claims.
• Ensure strict adherence to internal policies, regulatory requirements, and compliance standards at all times.

Prerequisites

• Proven experience in broker relationship management, channel sales, or intermediary‑driven insurance business.
• Practical exposure to Motor, Non‑Motor, and Group Life & Health insurance products.
• Strong understanding of insurance operations, underwriting coordination, and client servicing processes.
• Ability to manage multiple stakeholders and priorities in a fast‑paced environment.

Ducation & Professional Qualifications

• Bachelor’s degree in Business Administration, Finance, Insurance, or a related field.
• Professional insurance qualifications (e.g., CII, ACII, LOMA, or equivalent) preferred.
• Relevant regulatory or licensing certifications as required by the local market.

Skills & Competencies

• Sound knowledge of insurance products, underwriting basics, and policy structures.
• Understanding of regulatory, compliance, and governance requirements.
• Ability to analyze business trends, portfolio performance, and receivables.
• Strong relationship management and stakeholder engagement skills.
• Excellent communication both English & Arabic, negotiation, and presentation abilities.
• Customer‑focused mindset with strong problem‑solving capabilities.
• High attention to detail, organization, and time management.
• Ability to work independently while collaborating effectively with cross‑functional teams.