Branch Service Assistant (Qatari & Children of Qatari Mother)
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Key skills for this role
About the Role
The BSA will assist branch walk-in customers in fulfilling service requests that fall under the ‘Quick Service’ category. Quick Services include: Statement printing, QID updates, CIF updates, Card activation, IBAN letter issuance, delivery of Liability /Obligation/Clearance letters.
Key Skills for This Role
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Job Summary
- The BSA will assist branch walk-in customers in fulfilling service requests that fall under the ‘Quick Service’ category. Quick Services include: Statement printing, QID updates, CIF updates, Card activation , IBAN letter issuance , delivery of Liability /Obligation/Clearance letters.
- Responsible for migrating customers to digital channels & enhancing the client experience.
- ****Key Accountabilities****
- Customer Assistance
- Customer oriented and service oriented.
- To proactively manage the traffic in busy branches and assist in reducing wait times
- Execute bank initiative by promoting and educating customer to use alternative banking channels (in order to drive profitability and optimization of services.
- Referring new business opportunities to branch CSAs.
- Accept and process customer requests and forward to branch officers for onward processing.
- Assist other staff and other duties entrusted by the superiors.
- Ensure compliance with Operating procedures/policies
- Ensure that the banks literature displays and branding in the branch meet bank criteria.
• Branch Process Facilitation
- Assist customer in fulfilling customer requests and follow internal SOPs/guidelines, while processing.
- Follow up and monitor status of customer applications to ensure they are within agreed service delivery standard
- Continuous Improvement: Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.
- Policies, Systems, Processes & Procedures: Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Statements and Reports: Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.
- Quality, Health, Safety, & Environment : Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
- Related Assignments: Perform other related duties or assignments as directed.
- ****Education****
- Bachelor degree or equivalent
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