BRANCH MANAGER - UPSCALE SPECIALTY COFFEE SHOP & RESTAURANT

About the Role

Key Responsibilities

• Oversee all aspects of daily branch operations, ensuring smooth and efficient service.
• Lead, motivate, and develop a high-performing team to achieve operational and financial goals.
• Manage branch profitability through effective control of costs, labor, inventory, and expenses.
• Monitor and analyze Profit & Loss (P&L) statements and implement corrective actions to improve financial performance.
• Control food, beverage, and operational wastage while maintaining acceptable variance levels.
• Develop and manage staff schedules to optimize labor productivity and service standards.
• Establish, monitor, and evaluate key performance indicators (KPIs) for individuals and teams.
• Ensure compliance with food safety regulations, hygiene standards, and hazard prevention procedures.
• Conduct regular inventory counts and implement inventory control measures.
• Handle customer feedback and resolve issues promptly to maintain exceptional guest satisfaction.
• Ensure adherence to company policies, procedures, and brand standards.
• Support recruitment, onboarding, training, performance management, and succession planning initiatives.

& Requirements

• Minimum **3 years of experience** in a Branch Manager, Restaurant Manager, Café Manager, or similar leadership role within hospitality, restaurants, cafés, or food & beverage operations.
• Strong knowledge of:

• Wastage & Variance Management

• Inventory Management

• Staff Scheduling & Workforce Planning

• KPI Development and Performance Evaluation
• Food Safety Standards and Hazard Control

• Customer Service Excellence

• Proven ability to achieve sales targets and operational KPIs.
• Strong leadership, coaching, and team-building skills.
• Excellent communication and interpersonal abilities.
• Proficiency in POS systems, inventory systems, and Microsoft Office applications.
• Ability to work in a fast-paced, customer-focused environment.
• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.

Preferred Competencies

• Strong analytical and problem-solving skills.
• Commercial awareness and business acumen.
• Ability to drive revenue growth while maintaining operational efficiency.
• Experience in upscale dining, premium cafés, or high-volume restaurant operations is highly desirable.