Branch Manager (Old Airport Branch)

Job Summary

Key Responsibilities

• Supervise daily laundry and dry-cleaning operations
• Manage and schedule branch staff and drivers
• Ensure high standards of garment cleaning, pressing, and packaging
• Handle customer inquiries, complaints, and service recovery
• Monitor workflow to ensure timely delivery and pickup
• Maintain cleanliness, hygiene, and safety standards in the branch
• Track inventory of detergents, chemicals, packaging materials, and uniforms
• Coordinate machine maintenance and report technical issues
• Monitor cash handling, billing, and branch sales performance
• Prepare daily, weekly, and monthly operational reports
• Train employees on company procedures and customer service standards
• Ensure compliance with company policies and health regulations
• Support marketing promotions and customer retention initiatives

& Qualifications

• Diploma or bachelor’s degree in business administration, hospitality, or related field (preferred)
• Previous experience in laundry, dry cleaning, hospitality, or retail operations
• Leadership and team management skills
• Strong customer service and communication abilities
• Basic knowledge of laundry equipment and cleaning processes
• Ability to work under pressure and manage multiple tasks
• Computer skills for POS systems, reporting, and scheduling
• Problem-solving and organizational skills

Preferred Experience

• 2–5 years of supervisory or branch management experience
• Experience in commercial laundry or hotel laundry operations
• Familiarity with inventory management and cash handling
• Salary: QAR 3000 - QAR 3500 + Transport
• Candidate should hold NOC and valid QID

Language Proficiency: English

Job Type: Full-time