Branch Manager (For UPSCALE Specialty Coffee shop)
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Key skills for this role
About the Role
About the Role We are seeking an experienced and results-driven Branch Manager to lead the daily operations of our upscale coffee shop and restaurant in Qatar.
Key Skills for This Role
Full Job Posting
About the Role
We are seeking an experienced and results-driven Branch Manager to lead the daily operations of our upscale coffee shop and restaurant in Qatar.
The ideal candidate will possess strong leadership skills, a solid understanding of restaurant financials, and a passion for delivering exceptional guest experiences while driving operational excellence.
Key Responsibilities
- Oversee all aspects of daily branch operations, ensuring smooth and efficient service.
- Lead, motivate, and develop a high-performing team to achieve operational and financial goals.
- Manage branch profitability through effective control of costs, labor, inventory, and expenses.
- Monitor and analyze Profit & Loss (P&L) statements and implement corrective actions to improve financial performance.
- Control food, beverage, and operational wastage while maintaining acceptable variance levels.
- Develop and manage staff schedules to optimize labor productivity and service standards.
- Establish, monitor, and evaluate key performance indicators (KPIs) for individuals and teams.
- Ensure compliance with food safety regulations, hygiene standards, and hazard prevention procedures.
- Conduct regular inventory counts and implement inventory control measures.
- Handle customer feedback and resolve issues promptly to maintain exceptional guest satisfaction.
- Ensure adherence to company policies, procedures, and brand standards.
- Support recruitment, onboarding, training, performance management, and succession planning initiatives.
Qualifications & Requirements
- Minimum 3 years of experience in a Branch Manager, Restaurant Manager, Café Manager, or similar leadership role within hospitality, restaurants, cafés, or food & beverage operations.
- Strong knowledge of:
• Wastage & Variance Management
- Inventory Management
• Staff Scheduling & Workforce Planning
- KPI Development and Performance Evaluation
- Food Safety Standards and Hazard Control
• Customer Service Excellence
- Proven ability to achieve sales targets and operational KPIs.
- Strong leadership, coaching, and team-building skills.
- Excellent communication and interpersonal abilities.
- Proficiency in POS systems, inventory systems, and Microsoft Office applications.
- Ability to work in a fast-paced, customer-focused environment.
Requirements
- Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
- Preferred Competencies
- Strong analytical and problem-solving skills.
- Commercial awareness and business acumen.
- Ability to drive revenue growth while maintaining operational efficiency.
- Experience in upscale dining, premium cafés, or high-volume restaurant operations is highly desirable
- Preferably can speak arabic
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