Branch Manager - Gold & Diamond

About This Role

As a Store Manager, you will manage the day-to-day Store operations ranging from customer service to after sales service and handle all administrative functions being the main interface with the back office team. You will manage staff, control stock levels / inventories, organize Store layout and prepare necessary daily, weekly, monthly, quarterly and yearly reports and feedback. Furthermore, a Store Manager shall maintain an active customer database to achieve set targets and secure continuous added value at all times. You will work closely with Area Manager for the smooth running of the Store operations.

Responsibilities:

Oversee day to day Store operations

• Check sales figures, assist in pricing adjustments…
• Organize Store layout, merchandise and display items effectively on shelves
• Decorate and animate window displays as per the company standards and guidelines
• Conduct regular checks on the organization and cleanliness of the Store floor and storage room
• Ensure staff compliance and proper implementation of procedures
• Ensure smooth and effective running of daily activities
• Ensure that all HR policies are adhered to (including daily rooster, leaves, performance reviews, disciplinary actions, incentives etc.) as per the Shops and Establishment Act and the organization’s HR Manual

Ensure the highest standards of customer service are well maintained in the Store

• Confirm the compliance of customer service with the company standards
• Monitor the customer service level of your respective employees
• Handle / take over customer service complaints and special requests

Boost sales and achieve objectives and sales target

• Ensure availability of optimum stock items at all times
• Focus on selling slow moving items
• Monitor compliance with stock transfer procedures
• Replenish stock according to the availability
• Place and follow up on special orders
• Apply visual merchandising techniques to boost sales

Guide, coach and motivate staff encouraging career development and enabling future growth

• With the coordination with T&D Department prepare and carry out OJT focusing on policies/procedures, customer service, product knowledge…
• Evaluate staff knowledge/performance and take action when needed
• Prepare appraisal reports and conduct evaluation / follow up meetings

Manage staff and monitor their performance

• Monitor compliance with administrative policies and procedures
• Supervise personal grooming, level of product knowledge and customer service
• Conduct weekly meetings tackling latest products, techniques, issues.

Communicate and work closely with your direct manager

• Prepare, discuss and set staff monthly objectives
• Coordinate stock transfers and present monthly feedback on product movement or when needed
• Discuss staff related issues such as annual leaves, confirmations…and ensure proper adherence to policies in practice
• Assist in the Development of a succession plan for the Store and report on staff performance and progress
• Provide relevant reports on periodic sales, stock movements…to your direct manager

Monitor customer movement into the Store and detect any theft or violation

• Familiarize with the security system installed in the Boutique
• Experience how to prevent and / or handle infringement
• Prepare and conduct a total stock count at least once a year or when needed

Acquire product knowledge to create product awareness to the customer and monitor inventory and stock availability

• Receive / probe for trainings, read and follow up on latest trends
• Seek market intelligence to learn about competitors

Customer Reference and Community event management

• Make a customer reference by word of mouth, social media and any other source of customer reference.
• Make connections with your customer by offering to multiple communication channels such as cold calls, following our public page in Instagram, Facebook, Tweeter and Tiktok.
• Promote and referred our brand, promotions offers and company profile to your friends, acquaintances and family.
• Ask the customers to provide feedback regarding the product and services provided to our public pages.
• Manage corporate community events to build a good relationships with the customers and clients and creating a good brand impressions
• Find, coordinate with the Event Organizer and request a proposal including timelines, venues, suppliers, legal obligations and budgets.
• Create positive social engagement around brand and community events
• Let attendees connect with each other before the event by social media or any way of communication and encourage discussion about the upcoming event.
• Invite a micro-influencers to your event to build entertainment
• Set a budget and coordinate with the Accounts Department for the cost related
• Always seek approval from the Management before finalizing the events.

Liaise with different departments from the head office to ensure the smooth running of operations in the Store

• Reconcile daily reports with Accounting Department
• Ascertain proper labeling and receipt of shipments
• Ensure accurate figures on POS system as well as proper running of finger scan machine with IT Department
• Provide feedback to Marketing/Commercial team on activities, promotions…

Attendance and Punctuality

• Proper record of attendance in the software provided by the HR Department, failure to do so will be given a warning and disciplinary action.
• Leave work at the scheduled shift and end time
• Take breaks that don’t exceed an expected length.
• Notify the Operation Manager when you need to be late or absent (two (2) hours prior your shift)
• Apply sick leave in the attendance software upon getting permission from your Operations Manager and attached your Medical Certificate or any supporting documents of your absence due to illness.

Coordination and reporting to the HR Department

• Submit the Rooster Daily attendance report every week including week off and shift schedules.
• Ensure the staff are coming on time on the given schedule
• Ensure that your subordinates are properly recording the attendance in the software provided by the HR
• Inform the HR Department for any absences, sick leaves taken by the staff
• Coordinate with the HR Department for any issues facing in the UBIQHR software.

Any other tasks or responsibilities, which might assigned to you according to the
business needs.

Other Details:

Minimum : 2 to 5 years of Store Manager Experience Required.
Gold & Diamond Industry Mandatory.

Location: Dubai & Abu Dhabi

Only Shortlisted candidates will be received a call

Pay: AED4,500.00 - AED5,500.00 per month

Work Location: In person