Deputy Boutique Manager – Riyadh

Overview

• HOW WILL YOU MAKE AN IMPACT?
• Are you passionate about retail excellence and people development?
• Do you have a genuine interest in shaping the client experience and leading high-performing teams?
• As a Deputy Boutique Manager, you will partner closely with the Boutique Manager to elevate boutique operations and performance.
• You will lead by example, ensure exceptional service, and act as a key driver of Cartier’s boutique strategy in KSA.
• WHAT WILL BE YOUR MISSION?
• As a Deputy Boutique Manager, your mission is to act as a strategic leader within the boutique, ensuring daily operations are run seamlessly while cultivating a strong team culture and delivering a consistent luxury client experience.
• This role is instrumental in anchoring the boutique as a retail reference point and will be pivotal in translating the Maison’s vision into local success.
• Among Various Responsibilities, Your Main Missions Are To
• Lead and develop the boutique team with a focus on performance, inclusion and engagement,
• Oversee sales operations and ensure exceptional client experience aligned with the Cartier standards,
• Contribute to the definition and implementation of boutique strategies and activations,
• Act as the right hand of the Boutique Manager and support all aspects of operations in their absence.

Team Management & People Development

• Lead, coach and grow a diverse and high-performing team.
• Define individual objectives aligned with boutique goals and conduct regular performance reviews.
• Foster an inclusive work culture and act as a role model in all aspects of team engagement.

• Client Experience & Sales Performance

• Define and implement a boutique-specific client experience strategy to strengthen loyalty and brand perception.
• Drive sales operations by setting targets, monitoring KPIs, and ensuring exceptional service delivery.
• Engage the team with clientelling tools and oversee loyalty programs and CRM actions.

Boutique Strategy & Operations

• Co-define boutique strategy with the Boutique Manager and execute operational action plans.
• Lead creative in-store animations and activations that reflect Cartier’s singularity.
• Ensure compliance with all Maison procedures and represent the boutique across internal and external stakeholders.
• HOW WILL YOU EXPERIENCE SUCCESS WITH US?
• You have a minimum of 5–7 years of experience in luxury retail or a customer-centric leadership role.
• You bring a strong background in team leadership, client service, and boutique operations.
• You hold a degree in Business, Retail Management, or a related field.
• A proactive and entrepreneurial mindset with strong creativity.
• Strong analytical and performance management skills.
• Experience working with VIP clients and high-end luxury clientele.
• Ability to lead with empathy, communicate effectively, and drive results.
• A natural leader who inspires, motivates and unites teams around a shared vision.
• Organized, detail-oriented and able to handle shifting priorities with grace.
• Confident in handling confidential matters and working under pressure.
• Collaborative, adaptable, and a trusted partner across all boutique functions.
• Solid understanding of retail KPIs and sales reporting.
• Excellent command of MS Office (Word, Excel, Outlook, PowerPoint) and CRM tools.

What Do We Offer