Boutique Manager
Skills
About This Role
• Sales & Business Development
- Achieve and exceed boutique sales targets, KPIs, and profitability goals.
- Drive commercial performance through strategic planning, daily coaching, and close monitoring of team sales behaviours.
- Implement and lead elevated, personalized one-on-one sales ceremonies tailored to high-net-worth clients and collectors.
- Identify and develop new business opportunities including networking events, concierge partnerships, and private clienteling initiatives.
• Client Relationship Management
- Build, manage, and nurture a dynamic and loyal client database with a strong focus on VIP clientele.
- Maintain in-depth knowledge of individual clients’ preferences, history, and lifestyle to anticipate needs and drive repeat business.
- Organize and host exclusive events and private appointments to strengthen client engagement and loyalty.
• Team Leadership & Development
- Inspire, mentor, and develop a team of sales advisors to deliver an exceptional luxury retail experience.
- Provide clear direction, regular feedback, and ongoing training to maintain a high-performance sales culture.
- Lead by example in client service, operational excellence, and professional conduct.
- Boutique Operations
- Ensure the boutique operates efficiently and aligns with brand standards in terms of visual merchandising, inventory, and client service protocols.
- Oversee daily operations including stock management, CRM compliance, and boutique reporting.
- Maintain full understanding of the product, heritage, and storytelling to convey the brand’s excellence and craftsmanship.
Profile Requirements
- Minimum 5 years of experience in a luxury retail management position, preferably in high-end watches, jewellery, or fashion.
- Proven track record in exceeding sales targets and managing a VIP client portfolio.
- Strong interpersonal skills with a refined sense of service and understanding of luxury client expectations.
- Strategic mindset with a hands-on, result-driven leadership approach.
- Passion for horology, luxury, and storytelling.
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