Boutique Manager

Overview

Responsibilities

• Oversee the daily operations of the boutique, ensuring compliance with brand standards in client experience, hygiene, merchandising, and security.
• Deliver a world-class luxury service by maintaining close relationships with VIP clients and ensuring all team members provide an elevated and personalized experience.
• Lead by example in achieving sales targets, team KPIs, and client retention goals, contributing directly to the boutique’s profitability.
• Train, coach, and develop team members on clienteling, product knowledge (luxury watches), selling techniques, and brand storytelling.
• Ensure visual merchandising standards are maintained to reflect the luxury image and seasonal brand direction.
• Manage client appointments, exclusive events, and after-sales service with attention to detail, confidentiality, and care.
• Maintain accurate stock levels, inventory controls, and product transfers; coordinate with back-office and supply chain teams to ensure stock availability.
• Monitor daily financial operations including sales reconciliation, cash management, and reporting, ensuring accuracy and compliance.
• Handle client feedback and concerns with discretion, elegance, and a solution-oriented mindset.
• Prepare and communicate weekly/monthly sales reports, team performance updates, and market insights to Area or Brand Manager.
• Organize staff rosters, manage attendance, leaves, and ensure floor coverage aligns with peak business hours.
• Foster a boutique culture rooted in luxury service, integrity, and team collaboration.

Qualifications and Requirements

• 3–5 years of experience in luxury watches(Mandatory), in luxury retail.
• Strong background in clienteling, customer relationship management (CRM), and delivering personalized shopping experiences.
• Deep understanding of luxury watches, gemstones, and materials is an advantage.
• Fluent in English and Arabic; other languages are a plus.
• Refined interpersonal and communication skills with a natural ability to engage discerning clientele.
• Impeccable grooming, professional etiquette, and emotional intelligence.
• Strong leadership capabilities with a passion for developing talent and fostering team spirit.
• Results-driven with solid commercial acumen and problem-solving skills.
• Proficient in POS systems, retail analytics, and Microsoft Office Suite.