Bilingual Relocation Advisor I

Role Overview

What You Will Do

• Provide relocation support through email, inbound and outbound phone calls, and chats.
• Answer general inquiries on benefits, entitlements, relocation directives, expense management, and the secure website.
• Deliver scheduled phone or video planning sessions on relocation policy, processes, and expense management.
• Review and process advance requests and expense claims.
• Record detailed notes for every communication and action in the applicable relocation file.
• Perform administrative tasks supporting the Contact Centre.

Candidate Requirements

• Enhanced Security Clearance provided by the Government of Canada is required.
• Reliability status security clearance granted by CIISD, PSPC is required.
• Candidates need 5 consecutive years of verifiable history living in Canada for the security clearance application.
• Strong customer service and communication skills across digital channels are required.
• Candidates must organize and manage multiple requests across clients in a fast-paced environment.
• Ability to work independently and in a team, use sound judgment, and meet service levels is required.
• Bilingual capability is highly advantageous.
• Candidates should identify improvement opportunities and work with management to resolve them.

Compensation

• Salary is $21.63 CAD per hour.
• Final compensation is determined based on location, market conditions, experience, and qualifications.

Benefits

• Comprehensive medical and dental plan options are offered.
• Retirement plan, RRSP employer match after one year, life insurance, and disability insurance are offered.
• Benefits depend on employment status and may not be available to temporary or part-time employees.

About Sirva