Bell Desk Supervisor

Position summary

Guest and bell desk duties

• Greet guests and explain property amenities, services, operating hours, and local points of interest.
• Open doors and assist guests entering and leaving the property and getting in and out of vehicles.
• Store, retrieve, and transport luggage to and from guest rooms or the designated bell area.
• Give directions and arrange taxis, shuttles, limousines, or sedan services; record advance transportation requests as needed.
• Dispatch bell or valet staff as needed and communicate parking procedures.
• Follow up to ensure guest requests or problems have been handled satisfactorily.

Team and service standards

• Serve as a departmental role model and assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Build positive working relationships; follow company policies and report accidents, injuries, or unsafe conditions.
• Maintain awareness of undesirable persons on the premises and keep proprietary information confidential.
• Maintain professional appearance, communicate clearly, use appropriate telephone etiquette, and meet quality assurance standards.
• Welcome guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
• Perform other reasonable duties requested by supervisors.

Preferred qualifications

• High school diploma or G.E.D. equivalent preferred.
• At least 1 year of related work experience preferred.
• Less than 1 year of supervisory experience preferred.
• No license or certification is listed.

Physical requirements

• Stand, sit, or walk for extended periods or an entire work shift; move over uneven or slippery surfaces and stairs or ramps.
• Lift, carry, push, pull, and place objects up to 50 pounds without assistance and objects over 75 pounds with assistance.
• Perform reaching, bending, twisting, pulling, stooping, and fine motor tasks.

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