Beauty Advisor
Skills
About This Role
1. Customer Experience & Beauty Consultation
- Provide personalized beauty consultations across skincare, makeup, haircare, and fragrance categories.
- Educate customers on product benefits, usage techniques, and application methods to enhance product confidence.
- Build strong customer relationships to drive loyalty, retention, and repeat visits.
- Deliver a luxury-level service experience aligned with brand standards.
2. Sales Performance & Product Knowledge
- Achieve individual and store KPIs including sales targets, conversion rate, UPT (Units per Transaction), and ATV (Average Transaction Value).
- Stay updated on new launches, hero SKUs, ingredients, shade ranges, and category trends.
- Support in-store promotions, sampling programs, and campaign storytelling.
- Proactively cross-sell and recommend complementary products to enhance the customer experience.
3. Store Presentation, Hygiene & Tester Management
- Maintain high standards of product displays, tester hygiene, shelves, and gondolas in line with visual merchandising guidelines.
- Ensure products are properly stocked, priced, tagged, and presented.
- Support visual merchandising updates, layout refreshes, and seasonal changes.
- Follow SOPs related to grooming, hygiene, and daily store checklists.
4. Operations, Inventory Support & Team Collaboration
- Assist in stock replenishment, expiry checks (FIFO/FEFO), and shrinkage control.
- Support inventory activities including stock counts, delivery checks, and stock movement coordination.
- Share feedback on customer preferences, product performance, and category insights.
- Assist in onboarding and guiding new team members on product knowledge and service standards.
& Skills
- 1–3 years of experience in beauty, cosmetics, skincare, or premium retail.
- Strong product knowledge across beauty categories with a passion for consultation and customer service.
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