Beauty Advisor

Position Objective

Customer Service & Sales

• Serve as the initial point of contact for customers, offering personalized beauty consultations and product recommendations tailored to individual needs.
• Engage with customers in a warm, approachable manner, providing skincare advice, makeup tutorials, and product demonstrations to enhance the shopping experience.
• Assist customers in selecting products that meet their specific beauty needs, converting window shoppers into buyers, and building lasting customer relationships.
• Proactively promote and upsell the brand’s products, including cross-selling complementary items from within the store or other group brands.
• Promote and encourage customers to join the Club Apparel Loyalty Program to drive repeat sales and brand loyalty.

Product Knowledge & Brand Representation

• Stay updated on the latest beauty trends, product launches, and ingredients in skincare and makeup to provide accurate information to customers.
• Maintain a deep understanding of the brand’s ethos, heritage, and products to deliver a consistent and compelling message to customers.
• Ensure that personal grooming and appearance reflect the brand image at all times.
• Demonstrate and apply makeup or skincare products to showcase their features and benefits, ensuring customers leave with a positive and informed impression of the brand.

Store Operations

• Assist in store operational tasks, including opening and closing procedures, inventory management, and stock replenishment to ensure a well-stocked and organized sales floor.
• Help maintain visual presentation standards and ensure the store is clean, organized, and visually appealing according to company guidelines.
• Support in executing marketing and promotional activities, such as in-store events or product launches, to enhance customer engagement.
• Follow Standard Operating Procedures (SOPs) in handling payments, product returns, and customer complaints professionally and efficiently.
• Ensure compliance with health and safety standards, particularly when handling beauty products.

Sales Targets & KPIs

• Consistently achieve or exceed individual sales targets, contributing to the overall store’s performance.
• Track and report on key performance indicators (KPIs) such as conversion rates, average transaction values, and customer satisfaction scores.
• Work closely with the team to meet collective goals, supporting a collaborative and results-driven store environment.

Desired Qualification