Banquet Manager - Events & Gallery
Role Overview
Leads refined social, private, cultural, and event-driven Food and Beverage experiences across resort gallery, event, and special function spaces.
The role combines operational precision with warm, personalized service aligned with ultra-luxury standards.
Key Skills for This Role
Full Job Posting
Role overview
Leads refined social, private, cultural, and event-driven Food and Beverage experiences across resort gallery, event, and special function spaces.
The role combines operational precision with warm, personalized service aligned with ultra-luxury standards.
Key responsibilities
- Lead assigned event, gallery, and private dining operations in line with Rosewood, Forbes, and LQA standards.
- Prepare event setups, service flows, staffing, guest requirements, and timings; coordinate closely with supporting departments.
- Review event orders, guest profiles, VIP requirements, dietary needs, and special arrangements before execution.
- Maintain service sequence, presentation, ambiance, and guest engagement during events and private dining.
- Conduct pre-event briefings and operational walkthroughs to confirm readiness.
- Handle guest feedback and service recovery professionally, discreetly, and promptly.
- Control operating equipment, furniture, linen, collateral, menus, displays, and event presentation standards.
- Support revenue through premium offerings and upselling while controlling resources.
- Train and coach associates in event service, private dining etiquette, VIP handling, and attention to detail.
Qualifications and experience
- Minimum 3 to 5 years of Food and Beverage experience, including management experience in luxury hotels, resorts, events, or private dining operations.
- Strong experience in luxury events, high-end banqueting, private dining, gallery-style service, or VIP hospitality.
- Excellent organization and understanding of event orders, service flow, staffing plans, setup standards, and interdepartmental coordination.
- Able to manage high-profile guests, private functions, and sensitive service situations with discretion.
- Strong leadership and communication skills with a hands-on operational style.
- Commercial awareness of revenue, cost control, equipment management, and resource planning.
- Pre-opening or ultra-luxury resort experience is highly preferred.
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