AVP, Regional Operations Manager

The Opportunity

How You'll Make a Difference

• Carry out supervisory responsibilities in accordance with the Bank's policies.
• Perform and supervise quality control activities.
• Plan and schedule the daily workflow and coordinate with other areas as required to ensure compliance with service standards and regulatory deadlines.
• Ensure high-quality and friendly customer service.
• Resolve customer inquiries, complaints, and situations in a positive, professional, and efficient manner.
• Assist the Regional Administrator with periodic training of staff in required areas.
• Assist the Regional Administrator with the preparation and review of special reports.
• Approve transactions within established guidelines.
• Review and fully comprehend daily reports.
• Assist in conducting audits and achieving satisfactory audit ratings.
• Assist in reviewing monthly certifications for branches.
• Identify and mitigate audit ratings.

What You'll Bring

• 5 years of branch operations experience with 2 years of supervisory experience required.
• Solid understanding of the operational regulatory environment and thorough knowledge of banking operations required.
• Solid understanding of key branch systems and basic end-user knowledge of Microsoft Word and Excel required.
• Detail-oriented and accurate with the ability to organize and prioritize, demonstrate a high degree of flexibility, handle multiple tasks simultaneously, and manage projects and workloads.
• Ability to travel between branch locations, potentially across states, and review and maintain knowledge of departmental and Human Resources policies and procedures.
• Solid skills in managing or guiding others as a floating or interim manager when needed.
• Ability to manage high-quality and friendly client service and adherence to brand standards, identify opportunities to refer new products and services based on clients' financial goals, and service client needs through completion.
• Ability to establish and maintain internal and external relationships by understanding needs and regularly seeking opportunities to mentor and train other team members.
• Ability to engage others in a friendly and reliable manner, listen for expressed and unexpressed needs, and translate those needs into action.
• Ability to actively seek new challenges and opportunities to expand skills, answer questions without having all information, and work comfortably and successfully in multiple environments.
• Ability to drive results through others, solve problems with minimal direction, and effectively manage multiple concurrent tasks.
• Ability to manage individual risk, begin taking responsibility for the risk of the broader branch, and understand how strategic plans mitigate risk.

How We'll Support You

• Financial Security: 401k plan with company match and immediate vesting.
• Health & Well-Being: comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: adoption, surrogacy, and fertility assistance, paid parental leave, and family support solutions including care options.
• Paid Time Away: paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: tuition reimbursement, annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

Compensation

• The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.