AVP, Personal Loan Sales

KEY RESPONSIBILITIES

• Lead the assigned sales team to achieve or exceed monthly sales targets and overall business objectives.
• Plan and monitor daily sales activities, team outputs, and performance through CRM and digital platforms.
• Develop new business opportunities in collaboration with Employee Banking, branches, and internal stakeholders.
• Ensure all sourced applications meet the bank’s credit, fraud, compliance, and documentation requirements.
• Strengthen customer relationships by reviewing customer feedback, NPS scores, and service-related concerns.
• Monitor sales performance, application errors, deferrals, attrition risks, and portfolio progress through weekly and monthly MIS reports.
• Coach team members, address training requirements, recognize high performers, and support performance improvement.
• Promote cross-selling opportunities, market visibility, product awareness, and sales growth through meetings, promotional activities, and roadshows.
• REQUIREMENTS / QUALIFICATIONS
• University degree or equivalent qualification.
• 3–5 years of experience selling banking products or working within the financial services industry.
• Strong leadership, team management, sales, negotiation, and relationship-management skills.
• Good knowledge of retail banking products, credit requirements, and market competition.
• Strong computer, organizational, reporting, and performance-tracking skills.
• Ability to work effectively in a competitive and multicultural environment.
• Strong commitment to policies, procedures, service standards, and the bank’s Code of Conduct.
• Preferred/Beneficial
• Sales diploma or professional sales certification.
• Previous experience in a similar sales leadership role.
• Experience working with Employee Banking, branch networks, and cross-functional banking teams.
• Knowledge of CRM, Microsoft Tasks, and other digital sales-management platforms