Automation & AI Manager
Skills
About This Role
Overview
- About the Company
- Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more.
- Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
- Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive.
- We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
- ***We’re now entering our next chapter — one powered by AI.
- We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact.
- Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.***
- ****About the role****
- Careem’s mission includes simplifying and improving the lives of people across our region — and Care plays a vital role in making that mission real.
- As part of the Care Analytics, Automation, and Project Management team, you’ll use data and technology to enhance how we serve our customers, captains, and partners.
- From supporting building automation that reduces effort, to driving analytics that uncover experience gaps, you’ll help shape systems that create impact across the region.
- This is a hands-on role within Care where you’ll program manage automation solutions , deliver data-driven insights, and manage impactful projects.
- In this hands-on position you’ll manage data-led and AI-powered initiatives in Care, support in automating workflows, optimizing performance, getting in-depth data analytics and managing projects that transform how we serve our users, alongside a talented team that’s driving meaningful change.
- ****What you’ll do****
- Program manage the end-to-end automation program roadmap for Careem Care: including but not limited to self-service flows, AI-driven triage, proactive notifications, and escalation automation
- Partner with business and care leads across verticals (Food, Quik, Pay, etc.) to analyze contact drivers, disposition trends, and pain points to identify automation and process improvement opportunities.
- Collaborate with Care and org-wide Engineering, Product, verticals, data science, and Operations to program manage and support roll out AI-enabled solutions that enhance care efficiency and quality of delivery
- Drive change management to ensure successful adoption of automation tools across Careem’s regional care teams.
- Support building care strategy across verticals , closely liaising with functional teams
- Lead cross-functional projects, managing dependencies, timelines, and risks while maintaining strong stakeholder communication.
- Localize and roll out solutions tailored and compliant to each market (UAE, Jordan, KSA)
- Explore and pilot emerging AI/ML technologies (e.g., NLP, conversational AI, RPA) to enhance Careem’s automation capabilities.
- Build clear documentation of systems, workflows, and success metrics to support scalability and transparency.
- Work with real-world data and translate it into features, signals, and insights
- Improve the way we serve and monitor machine learning models
- Contribute to a strong team culture of learning, iteration, and accountability
- Track performance metrics (contact rate, deflection rate, NPS/CSAT, automation accuracy, FCR) and provide insights and recommendations for continuous improvement
- Translate insights into data-backed actions in coordination with the respective teams
- Champion a “Care-First Automation” culture — leveraging technology to elevate the customer experience, not just reduce costs.
- ****What you need****
Must-haves
- Bachelor’s or Master’s in Computer Science, Data Science, Statistics, or a related technical field
- 6+ years of experience working with machine learning program management, analytics in any form- ideally in tech, e-commerce, or service excellence organizations.
- Solid Python skills, especially with libraries like pandas, NumPy, and scikit-learn
- A strong grasp of ML fundamentals like classification, regression, cross-validation, and evaluation metrics
- Familiarity with at least one ML framework such as TensorFlow, PyTorch, or XGBoost
- Advanced analytical capability: proficiency in SQL, Excel, Power BI / Tableau, or other BI tools.
- Proven track record of translating data insights into business strategy and measurable impact.
- Advanced analytical capability: proficiency in SQL, Excel, Power BI / Tableau, or other BI tools - ability to translate complex data into simple narratives.
- Familiarity with CRM and Care platforms (Zendesk, Salesforce, or equivalent) and workflow automation tools.
Nice-to-haves
- Exposure to deep learning techniques in call center
- Experience working with large datasets using Spark, Hive, and cloud tools
- Familiarity with model deployment and monitoring workflows (Airflow, MLflow, etc.)
- Interest in solving real operational challenges for customers, captains and partners
- A GitHub profile or project portfolio that shows what you’ve built.
What You’ll Get
- A chance to work on AI problems, data-analytics at regional scale that improve lives and drive real business outcomes
- A smart, motivated team that values learning and practical impact
- Flexibility to work remotely, with strong support for collaboration and ownership
- A front-row seat to how AI is transforming mobility, delivery, and digital services in emerging markets
What We’ll Provide You
- We offer colleagues the opportunity to drive impact in the region while they learn and grow.
- As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Automation & functional tester
Virtusa · Dubai
We are looking for a highly motivated and skilled QA Automation and Functional Tester with proven expertise in the Open Banking domain. The ideal candidate will be responsible for designing, developing, and executing bot
Skills
4 days ago
Apply Now↗Apply Now ↗Substation Automation & Protection Products Technical Promoter- Abu Dhabi, UAE
Siemens · Abu Dhabi
Substation Automation & Protection Products Technical Promoter - Abu Dhabi, UAE We know that a business thrives only when its people are thriving. That's why we always put our people first. Our global and diverse team is
Skills
1 weeks ago
Apply Now↗Apply Now ↗Head of IT, Automation & AI Solutions
MOOEi · Dubai
About the Role We are a Dubai-based luxury fashion group seeking a hands-on technical leader to own our entire IT, automation, and AI ecosystem. You will build, manage, and lead our in-house tech team and external develo
Skills
2 weeks ago
Apply Now↗Apply Now ↗IT Project Manager-Credit Automation & Digitization Project
UNISON Group · Abu Dhabi
We are looking for an experienced Technical Project Manager to lead end-to-end implementation of digital banking solutions. The role involves managing delivery across systems such as Loan Origination Systems (LOS) and Co
Skills
2 weeks ago
Apply Now↗Apply Now ↗IT Project Manager-Credit Automation & Digitization Project
Unison Group · Abu Dhabi
We are looking for an experienced Technical Project Manager to lead end-to-end implementation of digital banking solutions. The role involves managing delivery across systems such as Loan Origination Systems (LOS) and Co
Skills
2 weeks ago
Apply Now↗Apply Now ↗Growth Marketing Executive (Funnels, Automation & AI)
Augmented Era · Dubai
📍 Dubai | Full-Time | On-Site We’re looking for a hands-on marketer who can both build systems and execute . This role combines funnel building, automation, and AI with day-to-day marketing execution. You’ll be responsi
Skills
3 weeks ago
Apply Now↗Apply Now ↗Sales Executive – Home Automation & ELV Systems
You Smart · Dubai
Job Title: Sales Executive – Home Automation & ELV Systems Company: You Smart Communication Networks LLC website: yousmart.ae Location: Al Quoz 1, Dubai, UAE Salary: AED 3,000 – AED 8,500 per month + Commission Job Type:
Skills
1 months ago
Apply Now↗Apply Now ↗Data Engineer - Automation & AI
Riverflex · Dubai
Job Title: AI & Data Engineer [contract] Location: Dubai Engagement: Full-time, 5 days a week Contract duration: 12 months (possibe extension) Start date: ASAP Context A large, international company in the engineering se
Skills
1 months ago
Apply Now↗Apply Now ↗Graduate | Business Automation & AI
Focal · Dubai
We’re a fast-growing integrated consultancy based in Dubai, working across cost management, engineering, and sustainability and we’re looking for a graduate to help us rethink how we work through automation and AI. This
Skills
1 months ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required