Authorization Coordinator - Regional Center

About Us:

EDUCATION AND EXPERIENCE

• Experience in authorization coordination or a related role within the disability services field.
• Exceptional attention to detail and organizational skills.
• Strong interpersonal and communication skills, with a compassionate and professional demeanor.
• Proficiency in computer systems, including Microsoft Office, CRM platforms, and internet-based applications.
• A college degree is preferred but not required.
• Ability to pass a federal background screen.
• Valid driver’s license and proof of current auto insurance.
• Essential Functions:
• Authorization Management: Oversee the full lifecycle of service authorizations, from initial requests to renewals.
• Ensure that utilization is tracked and managed accurately to maximize approved hours.
• Verify that all service hours are applied appropriately and in compliance with guidelines.
• Documentation and Compliance: Maintain accurate records of authorizations and renewals in the company’s CRM system.
• Ensure all processes comply with state regulations and Regional Center requirements.
• Communication and Coordination: Serve as the primary point of contact for authorization-related inquiries from families and Regional Center representatives.
• Provide clear, timely updates to families and caregivers regarding authorization statuses.
• Relationship Building: Build and maintain strong relationships with clients, families, and Regional Center representatives.
• Act as a trusted resource for families navigating the authorization process for disability services.
• Team Collaboration: Work closely with the Intake and Operations teams to ensure authorization accuracy and smooth transitions to care services.
• Provide feedback and recommendations to improve the authorization process and overall efficiency.

Preferred Qualifications

• A college degree is preferred but not required.