Associate Representative - Inside Sales

Role Overview

Responsibilities

• Obtain orders through email and telephone calls, verify and enter items, transfer orders to fulfillment, and explain stock-outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features, and checking customer's buying history.
• With guidance, own, qualify and develop opportunities passed from marketing, outside sales, and national accounts.
• Prepare, generate, and follow up on verbal or written quotations to secure orders or determine reason for loss of order.
• Review open customer order reports and act on open items, including those at risk of missing promised delivery dates.
• Maintain distribution system backorder report, customer expediting report and notices, and customer notification.
• Report industry trends, competitive pricing and customer feedback to management.

Qualifications

• High School Degree or Equivalent required; Bachelor's degree preferred.
• Preferred knowledge and experience in sales and sales administration (0-2 years).
• Familiar with Microsoft Office and able to perform basic computer skills.
• Ability to perform multiple tasks simultaneously.
• Ability to work in a team environment.
• Ability to communicate clearly, both verbally and in written form.
• Attention to detail.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Ability to act and solve routine or standard problems.
• Ability to identify and define problems and possible solutions independently.
• Ability to work independently with supervision.
• Ability to travel up to 25%.

Compensation

• This role includes the opportunity to earn commission in addition to base salary, with earnings tied to individual sales performance.

About Wesco