oracle
Associate - NOC Support
malomatia
Doha, QAT
Full-time
Junior · 1–3 years experience
Onsite
Discovered 1 weeks ago
linux
Key Skills for This Role
linux
Full Job Posting
Qualifications
- Desired Educational Background: Bachelor’s degree in computer science, Information Technology or a related field from a recognized university. Language Requirement English, Arabic Desired Experience inimum 1-3 years of related experience Job Specific Skills • Basic understanding of networking concepts (TCP/IP, DNS, DHCP), operating systems (Windows/Linux), and cloud platforms. • Skilled in interpreting alerts and distinguishing between false alarms and actionable incidents.
- Bachelor’s degree in computer science, Information Technology or a related field from a recognized university.
- Language Requirement English, Arabic
- inimum 1-3 years of related experience
- Job Specific Skills
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP), operating systems (Windows/Linux), and cloud platforms.
- Skilled in interpreting alerts and distinguishing between false alarms and actionable incidents.
Responsibilities
- Operational Monitor servers, network devices, cloud platforms, storage systems, and critical applications 24/7 using monitoring tools. Detect and respond promptly to alerts, faults, and performance issues across infrastructure components. Verify system health, availability, and performance indicators, and log abnormalities in the ITSM/ticketing tool. Perform initial triage of system, network, or service incidents and apply standard troubleshooting steps. Escalate unresolved or critical incidents to second-level support (L2), ensuring all relevant diagnostics and observations are included. Perform scheduled system checks and validations (e.g., CPU usage, disk space, backup status, network link health). Execute daily/weekly operational tasks such as log reviews, alert validation, and service restarts under supervision. Notify relevant stakeholders and support teams of outages, service degradation, or ongoing incidents through proper communication channels (email, call, ITSM). Maintain accurate documentation of standard operating procedures (SOPs), troubleshooting steps, and escalation paths. Ensure that all operational activities adhere to internal IT policies, security guidelines, and ISO/ITIL standards. Support the Cloud & Infrastructure teams in minor maintenance tasks, patching windows, and service restarts. Ensure that system updates and patches are applied regularly, minimizing disruptions to the business processes and end-users. Provide operational support for IT initiatives related to digital transformation or process improvement.
- Operational
- Monitor servers, network devices, cloud platforms, storage systems, and critical applications 24/7 using monitoring tools.
- Detect and respond promptly to alerts, faults, and performance issues across infrastructure components.
- Verify system health, availability, and performance indicators, and log abnormalities in the ITSM/ticketing tool.
- Perform initial triage of system, network, or service incidents and apply standard troubleshooting steps.
- Escalate unresolved or critical incidents to second-level support (L2), ensuring all relevant diagnostics and observations are included.
- Perform scheduled system checks and validations (e.g., CPU usage, disk space, backup status, network link health).
- Execute daily/weekly operational tasks such as log reviews, alert validation, and service restarts under supervision.
- Notify relevant stakeholders and support teams of outages, service degradation, or ongoing incidents through proper communication channels (email, call, ITSM).
- Maintain accurate documentation of standard operating procedures (SOPs), troubleshooting steps, and escalation paths.
- Ensure that all operational activities adhere to internal IT policies, security guidelines, and ISO/ITIL standards.
- Support the Cloud & Infrastructure teams in minor maintenance tasks, patching windows, and service restarts.
- Ensure that system updates and patches are applied regularly, minimizing disruptions to the business processes and end-users.
- Provide operational support for IT initiatives related to digital transformation or process improvement.
Preferred Qualifications
- Desired Experience
About malomatia
Information Technology3000 employeesFounded 2008
Qatar-based technology services provider driving digital transformation and innovation.
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